Full-Time Front Office Associate

Leon's Furniture; Burlington; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Benefits after 3 months

Employee discounts

Job summary

Leon's Furniture is seeking a Full Time Front Office Associate to deliver excellent customer service in person and over the phone. You will accurately process sales and payments, manage financing applications, and assist with administrative duties to support daily operations.

The role involves checking emails, calling customers to arrange deliveries, balancing cash, and maintaining tidy office and sales areas.

Qualifications

• Clear spoken and written communication abilities.
• Strong problem solving and analytical skills.
• Excellent organizational and time-management capabilities.
• Ability to interact professionally with customers and colleagues.

Responsibilities

• Process sales and payments for customers, both in person and over the phone.
• Check emails and voicemails; follow up with customers.
• Process financing applications and follow up with Visa D and Easy Finance.
• Coordinate deliveries and pickups with customers.
• Balance cash drawer for end-of-day reconciliation.
• Prepare and file daily reports and documents.
• Generate and distribute reports from the previous business day.
• Manage pick tickets and end-of-day procedures.

Skills

Customer service

Communication

Problem solving

Organizational skills

Teamwork

Positive attitude

Job description

Leon's is currently looking for a Full Time Front Office Associate to provide excellent service to customers via phone and in person, to accurately process sales and customer requests, to ensure accuracy and security of customer orders and payments, and to assist with administrative duties.

About Us:

Leon's Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we're proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon's in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon's can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

• Process sales and payments for customers, as well as other customer requests
• Check emails and voicemails, follow up with customers
• Process financing applications and follow up with Visa D and Easy Finance
• Call customers to set up deliveries and pick ups
• Approve and balance cash drawer for approval by Home Office in GERS
• File daily reports and documents
• Print and distribute reports from previous business day
• Generate and finalize pick tickets
• Complete end-of-day procedures - phones to night service, turn off lights & monitors, ensure area is tidy
• Record and file applications & promissory notes
• Process A-Z finalized and voids
• Update sales orders comments for reprints
• Post finance plans, contact numbers around the office and sales floor
• Ensure that orders to be delivered are paid in full
• Performing various other duties, as assigned

Requirements:

• Ability to communicate clearly, both written and orally
• Fun, friendly, confident personality
• Strong problem solving and analytical skills
• Exceptional organizational skills
• Ability to work collaboratively with fellow colleagues
• Ability to interact professionally with our customers
• Ability to stay calm under pressure
• And most importantly, a POSITIVE ATTITUDE!

We offer:

• Comprehensive Employee Benefit Package after 3 months
• Employee Discounts & Partner Discount Programs
• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
• Continuous, quality education and training on our products and sales techniques

Compensation:

The starting hourly rate for this position is $17.70.

Additional Information:

• Artificial Intelligence (AI) Use: Leon's may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams.
• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the Do you want to tell us anything else about yourself? section.