Front Office Accounts FT Hourly

Leon's Furniture; Calgary; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Benefits after 3 months

Employee discounts

Growth opportunities

Job summary

Leon's Furniture is seeking a Full Time Front Office Associate in Calgary to deliver excellent service to customers in person and by phone. You will process sales, handle payments, and support administrative tasks to ensure accurate orders.

The role emphasizes courteous communication, problem solving, and teamwork in a fast-paced retail environment with growth opportunities across the coast-to-coast Canadian company.

Qualifications

• Excellent communication skills, written and spoken.
• Friendly, confident personality.
• Strong problem solving and analytical skills.
• Exceptional organizational skills.
• Able to work collaboratively with colleagues.
• Ability to interact professionally with customers.
• Remain calm under pressure.
• Maintain a positive attitude.

Responsibilities

• Process sales and payments and other customer requests.
• Check emails and voicemails and follow up with customers.
• Process financing applications and liaise with Visa D & Easy Finance.
• Call customers to schedule deliveries and pickups.
• Balance cash drawer for approval by Home Office in GERS.
• File daily reports and documents.
• Print and distribute reports from the previous business day.
• Generate and finalize pick tickets.
• Complete end-of-day procedures – phones to night service, lights off, area tidy.
• Record and file applications and promissory notes.
• Post finance plans and update contact numbers around the office.
• Ensure orders to be delivered are paid in full.
• Perform other duties as assigned.

Skills

Clear communication

Customer service

Problem solving

Organization

Team collaboration

Professional interaction

Calm under pressure

Positive attitude

Job description

Leon’s is currently looking for a Full Time Front Office Associate to provide excellent service to customers via phone and in person, to accurately process sales and customer requests, to ensure accuracy and security of customer orders and payments, and to assist with administrative duties.

About Us:

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Responsibilities:

• Process sales and payments for customers, as well as other customer requests
• Check emails and voicemails, follow up with customers
• Process financing applications and follow up with Visa D and Easy Finance
• Call customers to set up deliveries and pick ups
• Approve and balance cash drawer for approval by Home Office in GERS
• File daily reports and documents
• Print and distribute reports from previous business day
• Generate and finalize pick tickets
• Complete end-of-day procedures – phones to night service, turn off lights & monitors, ensure area is tidy
• Record and file applications & promissory notes
• Process A-Z finalized and voids
• Update sales orders comments for reprints
• Post finance plans, contact numbers around the office and sales floor
• Ensure that orders to be delivered are paid in full
• Performing various other duties, as assigned

Requirements:

• Ability to communicate clearly, both written and orally
• Fun, friendly, confident personality
• Strong problem solving and analytical skills
• Exceptional organizational skills
• Ability to work collaboratively with fellow colleagues
• Ability to interact professionally with our customers
• Ability to stay calm under pressure
• And most importantly, a POSITIVE ATTITUDE!

We offer:

• Comprehensive Employee Benefit Package after 3 months
• Employee Discounts & Partner Discount Programs
• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
• Continuous, quality education and training on our products and sales techniques

Additional Information:

• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “Do you want to tell us anything else about yourself?” section.