Full Time Customer Care Associate

Leon's Furniture; Red Deer; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Employee Benefit Package

Profit Sharing

Employee Discounts & Partner Discount

Education and training programs

Job summary

Leon’s Furniture is seeking a Full Time Customer Care Associate focused on delivering world-class service. You will handle daily reports, maintain customer accounts, respond to inquiries, and assist with after-sales service, contributing to a positive, professional customer experience.

The company offers benefits after 3 months, profit sharing, employee discounts, and ongoing training to support growth across Canada.

Qualifications

• Clear communication skills, both written and oral.
• Friendly, confident personality with strong interpersonal skills.
• Strong problem solving and analytical abilities.
• Excellent organizational skills and attention to detail.
• Ability to work collaboratively with colleagues.
• Professional interaction with customers at all times.
• Some evening and weekend shifts required.

Responsibilities

• Prepare daily reports.
• Maintain customer accounts.
• Respond promptly to customer inquiries.
• Assist customers with after-sales service.

Skills

Clear communication

Friendly attitude

Problem solving

Organizational skills

Team collaboration

Customer interaction

Evenings/weekends availability

Job description

Overview

Leon’s is currently looking for a Full Time Customer Care Associate who is focused on delivering a world class customer service experience to our valued customers. Great customer support is a vital part of our business.

About Us:

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

As a member of our team, you will be responsible for completing daily reports, maintaining customer accounts, responding promptly to customer inquiries and assisting our customers with after sales service. Our collaborative approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made Leon’s the envy of our competitors for over a century.

Requirements:

• Ability to communicate clearly, both written and orally
• Fun, friendly, confident personalities
• Strong problem solving and analytical skills
• Exceptional organizational skills
• Ability to work collaboratively with fellow colleagues
• Ability to interact professionally with our customers
• Some evenings and weekends shifts required

We offer:

• Comprehensive Employee Benefit Package after 3 months
• Profit Sharing
• Employee Discounts & Partner Discount Programs
• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
• Continuous, quality education and training on our products and sales techniques

Additional Information:

• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, can email their accommodation requests to [e-mail].