Full Time Customer Service Associate

Leon's Furniture; Laval (administrative region); On-site; CAD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits after 3 months

Profit sharing

Employee discounts & partner programs

Growth opportunities across Canada

Ongoing education & training

Job summary

Leon’s Furniture is seeking a Full Time Customer Service Associate to ensure outstanding after-sale service, coordinate with third-party repair networks, and maintain organized files for open service issues. The role promotes service standards and includes training and support for fellow associates.

The successful candidate will liaise with customers by phone, in person, or by email, manage repairs and credit-related processes, and help schedule deliveries and exchanges with attention to detail

Qualifications

• Experience in customer service or retail operations is preferred.
• Strong written and verbal communication skills required.
• Excellent organizational abilities and attention to detail.

Responsibilities

• Train new service associates and provide ongoing training as needed.
• Assist customers by phone, in person, or email with service requests.
• Set and confirm repair technician appointments with customers.
• Follow up with customers and vendors on overdue parts and orders.
• Complete inspections on Exchanges or upon customer request.
• Schedule deliveries of Exchanges and Credit Memos.
• Authorize certificates, discounts, and credits within defined parameters.
• Enter Exchanges, Credit Memos, Sales and Reselections into the system.
• Follow up on overdue work orders and repairs.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Problem solving

Organizational skills

Teamwork

Positive attitude

Job description

Overview

Leon’s is currently looking for a Full Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with third-party repair and service organizations, to maintain an organized system of files on open customer service issues, to promote and maintain service standards and to provide training and support to other service associates.

About Us:

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

• Train new service associates and to provide ongoing training where required
• Assist customers by phone, in-person or by email with service requests
• Set and confirm repair tech appointments with customers
• Follow up with customers and vendors on overdue parts
• Complete inspections on all Exchanges or upon customer request
• Schedule deliveries of Exchanges & Credit Memos
• Authorize gift certificates, discounts and credits to customers to keep “as-is” (within specific parameters)
• Enter Exchanges, Credit Memos, Sales and Reselections
• Follow up on overdue work orders, Credit Memos, repairs and parts
• Performing various other duties, as assigned

Requirements:

• Customer-Focused: Brings a positive attitude and a strong commitment to delivering exceptional service, skillfully balancing company goals with customer expectations.
• Maintains composure and professionalism in high-pressure situations, ensuring effective problem-solving and excellent service delivery.
• Ability to communicate clearly, both written and orally
• Fun, friendly, confident personality
• Strong problem solving and analytical skills
• Exceptional organizational skills
• Ability to work collaboratively with fellow colleagues
• Ability to interact professionally with our customers
• And most importantly, a POSITIVE ATTITUDE!

We offer:

• Comprehensive Employee Benefit Package after 3 months
• Profit Sharing
• Employee Discounts & Partner Discount Programs
• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
• Continuous, quality education and training on our products and sales techniques

Additional Information:

• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, can email their accommodation requests to [e-mail].