Fulfilment Team Lead - Inbound

Toys"R"Us Canada; Vaughan; On-site; Full time

Job summary

Toys"R"Us Canada is seeking a Fulfilment Team Lead to oversee the clothing and accessories operation at their Vaughan Distribution Centre. The role involves processing inbound receipts, managing shipments, and ensuring high levels of customer service in a fast-paced environment.

Qualifications

• 1-2 years of experience in a fulfillment center preferred.
• Must have a valid Reach Truck license.
• Ability to lift up to 40 lbs consistently.

Responsibilities

• Serve as a lead within a fulfillment operation for customer orders.
• Accurately process inbound receipts from vendors.
• Provide excellent customer service and respond to inquiries.

Skills

Customer satisfaction

Organization

Communication

Planning

Self-direction

Tools

Microsoft Office

X3 system

RF technology

Job description

Direct message the job poster from Toys"R"Us Canada

Toys R Us Canada, proud to be Canadian owned and operated, has an opportunity for a full-time Fulfilment Team Lead on the day shift supporting the clothing and accessories operation within the Toys R Us Distribution Centre.

Shift Times: Monday to Friday, 7:00a.m. to 3:30p.m.

The Fulfilment Team Lead will perform various duties from processing inbound receipts from vendors to preparing shipments for customer orders, store orders and courier pickups. They must have a sense of urgency and excellent organizational, customer service and communication skills.

We want to bring on someone who values what we value- teamwork, excellence, authenticity, accountability and integrity. In other words, we want you to fit in here. This is an opportunity for you to take on exciting responsibilities, build on your already strong skill set and help us achieve our goals, all in a work environment that is fast-paced, dynamic and fun.

Responsibilities:

• Serve as a lead within a fulfillment operation which includes customer online orders as well as ship to store orders
• Accurately process inbound receipts from vendors and carriers always maintaining accuracy
• Research problem receipts and partner with the Department Manager to resolve any problems
• Schedule appointments with transport companies and vendors for receipt of merchandise
• Answering phone calls and liaising with Carriers and vendors to provide the highest level of customer service
• Prepare and palletize receipts for putaway into storage
• Coordinate putaway tasks using RF Technology and X3
• Maintain a filing system for receiving documents (such as records for drivers, dispatch, etc.)
• Provides excellent customer service and responds to inquiries within set timeframes
• Communicating with various levels within the company and ensure flow of communication
• Escalates urgent requests as needed to the DC Manager
• Ensure internal and external customers’ requirements are met in an efficient, knowledgeable and professional manner
• Maintain your work area in a safe and organized manner, ensuring housekeeping standards are adhered to.
• Comply with Toys”R”Us Health and Safety policies, procedures and standards and with the OHSA.
• Must be able to meet all productivity standards established by the company.
• Performs other duties and projects as assigned

Qualifications:

• 1 – 2 years of experience in a fulfilment centre / warehouse environment preferred with a strong commitment to customer satisfaction
• Ability to lift up to 40 lbs consistently.
• Must have previous experience and / or hold a valid Reach Truck license
• Proficient with Microsoft Office (Word, Excel, Sharepoint and MS Teams)
• Proficient in using X3 system and RF technology
• Excellent organization, planning, and communication skill
• Acts with a sense of urgency and self-direction within established guidelines
• Ability to support multiple projects, work under pressure, and adapt to sudden changes in the work environment
• Must be able to cross train between all areas of the DC
• Must have high initiative, integrity and dependability to function effectively as a team player.

Toys"R"Us is an Equal Opportunity Employer and offers reasonable accommodations to job applicants with disabilities throughout the recruitment process. Applicants under consideration for employment will be contacted to participate further in the recruitment process. If you are contacted and you require any accommodation in the recruitment process due to a disability, please indicate this and we will work with you to meet your reasonable accessibility needs.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Distribution

• Industries

  Retail

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