FT Contract Membership Administrator

CAA Niagara; Thorold; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Life insurance

Travel insurance

Virtual healthcare

Growth opportunities

Volunteer program

Wellness reimbursement

Job summary

CAA Niagara in Thorold, ON invites applications for a FT Contract Membership Administrator. You will support Member Services, handle escalations, billing and reporting, and aim to streamline membership processes to better serve our members.

Key duties include proactive escalation management, renewing memberships, processing payments, and backing up front-line staff. The role emphasizes accuracy, communication, and member-centric service in a fast-paced environment.

Qualifications

• 3-5 years of customer service experience.
• Basic accounting knowledge.

Responsibilities

• Proactive management of escalated member concerns/complaints; investigate, assess needs, and resolve.
• Handle member inquiries, process renewals, and support membership queue for MSR’s.
• Provide administrative support to management.
• Sort and process mail efficiently.
• Manage billing processes (monthly payments, deposits, bank website usage).
• Provide backup coverage to front line staff in branches as needed.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Attention to detail

Education

3-5 years Customer Service Experience

Basic accounting knowledge

Tools

Microsoft Office

CRM systems

Job description

Who We Are

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

FT Contract Membership Administrator

Location: Thorold, ON

Status: Full-Time Contract

This posting is to fill an existing vacancy.

This role offers an hourly wage range of $20.00 - $22.50.

About the Role

The Membership Administrator provides support to CAA Niagara’s Member Services operations, ensuring all membership matters (escalations, billing, reporting) are dealt with in an efficient and timely manner. This role places an emphasis on the flow of membership processes, always looking for improvements and how to further support our members.

Key Responsibilities

• Proactive management of escalated member concerns/complaints; including, investigation of complaint, ability to review the needs of member and resolving in a fashion that meets needs of member and Company
• Handle member and other club inquiries, process membership renewals and support membership queue for Membership Support Representatives (MSR’s)
• Provide administrative and functional support to management
• Efficiently handle all mail sorting and processing
• Responsible for billing process (ie. Monthly payments, processing bank deposits, use of bank websites)
• Provide backup coverage to front line staff in Branches, where required

This is not an exhaustive list and other duties may be assigned as permanent or temporary, where needs are required.

Qualifications & Skills

• Strong computer literary with proficient experience with Microsoft Office Suite and CRM systems
• Strong focus is on member-centric decision making
• Excellent interpersonal and communication skills
• Ability to work under pressure and adaptable to change
• Excellent problem solving and troubleshooting skills
• Excellent attention to detail

Education & Experience

• 3-5 years Customer Service Experience
• Basic accounting knowledge

Working Conditions

• Working in an office environment with frequent interruptions.

What’s In It For You

• 100% employer-paid premiums for health, dental, vision, life, and travel insurance
• Virtual healthcare and nurse navigation support
• Growth, training, and development opportunities
• Give Where You Live program (community volunteer program)
• Green and Wellness Reimbursement Program

Interview Process

1. Pre-screening call
2. In-person interview
3. Background and references
4. Offer

CAA Niagara does not currently use artificial intelligence in screening or selection of applicants.

CAA Niagara is an equal opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at [e-mail]

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.