Frontline Support Worker - West Kelowna

Kelowna Women's Shelter; Kelowna; On-site; CAD 34,000 - 41,000; Full time

Benefits offered by this job

Dental

Extended Health Care

Pension Plan

Paid Sick Leave

Long Term Disability

Outside of Canada Travel Insurance

Employee Family Assistance Program

Wellness Discounts

KWS Thrift Store Discount

Job summary

Kelowna Women's Shelter is seeking a Frontline Support Worker to assist program participants and their children who are at risk of or fleeing domestic abuse. This temporary position is based at the West Kelowna Transition House and offers meaningful, crisis-oriented support, advocacy, and information services in a safety-focused environment.

Responsibilities include intake screenings, safety planning, coordinating with services, coordinating transportation, maintaining records, and participating

Qualifications

• Diploma in a related human/social service field with one-year related experience.
• Knowledge of domestic abuse resources.
• Ability to provide feminist-centered support.
• Capacity to work independently and collaboratively.
• Maintaining records and engaging in program evaluation.

Responsibilities

• Answer incoming phone calls, take messages, schedule appointments, and screen callers.
• Admit and discharge participants and their children, assess risk, complete forms, create safety plans, and orient new participants.
• Provide support via active listening, assess needs, set goals, and share information about services.
• Ensure safety and comfort of participants and maintain facility security.
• De-escalate conflicts and facilitate resolutions among participants.
• Arrange transportation for participants to outside appointments and services.
• Maintain household tasks and coordinate maintenance as needed.
• Maintain case notes and reports for supervisor as required.
• Liaise with service agencies and keep knowledge of resources relevant to domestic abuse.
• Attend staff and other meetings and participate in trainings.
• Orient and assign duties to new staff, volunteers and students.
• Perform other related duties as required.

Education

Diploma in a related human/social service field

Job description

At KWS, we believe every person deserves to live with safety, dignity, and hope. Our Thrift Store is more than a retail operation. It is a place where Every Donation and Every Purchase Supports a Community Free From Abuse.

About Us

KWS has been providing programs and services for people impacted by Domestic Abuse since 1980. Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

Summary

The Frontline Support Worker provides program participants and their children that identify as being at risk of and/or fleeing domestic abuse with support, security, advocacy, information, education, crisis intervention, referral information and temporary housing at the Transition House.

Key Responsibilities

• Answer incoming phone calls including, taking messages, making appointments, responding to individuals in crisis or requiring support and information, screening potential new program participants and recording call information.
• Admit and discharge program participants and their children including, assessing risk, filling out intake and other required forms, creating safety plans, and orienting new program participants and their children (reviewing fire safety, security, house rules/procedures, facility, and services).
• Provide support by way of active listening, providing clarification, assessment of needs/risk, goal setting, creating action plans, offering encouragement, and sharing information about services, housing, and community resources.
• Monitors and ensures the safety and comfort of the program participants and their children and the security of the facility.
• De-escalates and facilitates resolution of conflicts between program participants residing at the Transition House.
• Assist in the arranging of transportation for program participants and their children, to outside appointments and services.
• Ensure household tasks such as laundry, housecleaning, garbage/recycling disposal, grocery shopping, and maintaining supplies are completed, and arrange for maintenance work to be performed as needed.
• Maintain related case notes, documents, forms, and statistics, and provide reports to the supervisor as required.
• Liaise with other service agencies and professionals and maintain current knowledge of issues and resources related to domestic abuse.
• Attend, and participate in staff, and other, meetings as required.
• Attend, and participate in, training/certification programs.
• Orient and assign duties to new staff, volunteers and students as needed.
• Perform other related duties as required.

Requirements

• Diploma in a related human/social service field with one-year recent related experience or equivalent.
• Good working knowledge of domestic abuse and community resources.
• Ability to provide feminist-centered support with empathy and respect.
• Capacity to work independently and collaboratively.
• Skill in assisting individuals in crisis with non-judgmental services.
• Maintaining records and engaging in program evaluation.

Additional Requirements

• A suitable Criminal Records Check for working with vulnerable people.
• Intermediate First Aid (OFA 2) (previously Standard First Aid Certificate and CPR level B)

Location

West Kelowna Transition House

Term

Temporary

Hours of Work

10-hour shifts from 11:00 am – 9:00 pm on a 4-days on, 4-days off rotation.

Pay

33.49/hr

Benefits

• Dental
• Extended Health Care
• Pension Plan
• Paid Sick Leave
• Long Term Disability
• Outside of Canada Emergency Travel Insurance
• Employee Family Assistance Program
• Wellness Discounts
• KWS Thrift Store Discount

Closing Date

Open until filled

Why Join Us?

Be part of a mission-driven organization making a difference in the lives of children and families. Work in a supportive, collaborative, and inclusive environment. Access professional development opportunities to grow your career. If you are ready to make a meaningful impact on the lives of those affected by domestic abuse, we encourage you to apply. Join us in our mission to create safer, more empowered communities.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Join us in making a difference!

Please visit our careers page to see more job opportunities.

We acknowledge that the KWS is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.