Frontline Support Worker - West Kelowna

GetHired, Inc.; Kelowna; Vor Ort; CAD 44.000 - 48.000; Vollzeit

Benefits dieser Stelle

Dental

Extended HealthCare

Pension Plan

Paid Sick Leave

Long Term Disability

Emergency Travel Insurance (Outside of

Canada)

Employee Family Assistance Program

Wellness Discounts

KWS Thrift Store Discount

Zusammenfassung

KWS in West Kelowna Transition House seeks a Frontline Support Worker to assist program participants and their children at risk of domestic abuse. You will provide safety, advocacy, crisis intervention, information, education, and temporary housing coordination within a supportive team.

Responsibilities include intake, safety planning, active listening, and referrals to services, while maintaining records and collaborating with agencies.

Qualifikationen

• Diploma in a related human/social service field with one-year recent related experience or equivalent.
• Good working knowledge of domestic abuse and community resources.
• Ability to provide feminist-centered support with empathy and respect.
• Capacity to work independently and collaboratively.
• Skill in assisting individuals in crisis with non-judgmental services.
• Maintaining records and engaging in program evaluation.

Aufgaben

• Answer incoming phone calls including, taking messages, making appointments, responding to individuals in crisis or requiring support and information, screening potential new program participants and recording call information.
• Admit and discharge program participants and their children including, assessing risk, filling out intake and other required forms, creating safety plans, and orienting new program participants and their children.
• Provide support by way of active listening, providing clarification, assessment of needs/risk, goal setting, creating action plans, offering encouragement, and sharing information about services, housing, and community resources.
• Monitors and ensures the safety and comfort of the program participants and the security of the facility.
• De-escalates and facilitates resolution of conflicts between program participants residing at the Transition House.
• Assist in the arranging of transportation for program participants and their children to outside appointments and services.
• Ensure household tasks such as laundry, house cleaning, garbage/recycling disposal, grocery shopping, and maintaining supplies are completed, and arrange for maintenance work to be performed as needed.
• Maintain related case notes, documents, forms, and statistics, and provide reports to the supervisor as required.
• Liaise with other service agencies and professionals and maintain current knowledge of issues and resources related to domestic abuse.
• Attend, and participate in staff, and other, meetings as required.
• Attend, and participate in, training/certification programs.
• Orient and assign duties to new staff, volunteers and students as needed.
• Perform other related duties as required.

Kenntnisse

Empathy

Crisis support

Independent work

Collaboration

Record keeping

Ausbildung

Diploma in related human/social service field

Jobbeschreibung

At KWS, we believe every person deserves to live with safety, dignity, and hope. Our Thrift Store is more than a retail operation. It is a place where Every Donation and Every Purchase Supports a Community Free From Abuse.

About Us:

KWS has been providing programs and services for people impactedby Domestic Abuse since 1980. Our programs include emergency andsecond-stage housing, PEACE program, community-based victim services,sexualized assault services, education and prevention initiatives, a 24/7support line, and a community thrift store. We are committed to fosteringsafety, choice, and inclusion, and believe in building a community free fromabuse and sexualized violence through education, support, and strongpartnerships.

Summary:

The Frontline Support Worker provides program participantsand their children that identify as being at risk of and/or fleeing domesticabuse with support, security, advocacy, information, education, crisisintervention, referral information and temporary housing at the TransitionHouse.

Key Responsibilities:

• Answer incoming phone calls including, takingmessages, making appointments, responding to individuals in crisis or requiringsupport and information, screening potential new program participants andrecording call information.
• Admit and discharge program participants andtheir children including, assessing risk, filling out intake and other requiredforms, creating safety plans, and orienting new program participants and theirchildren (reviewing fire safety, security, house rules/procedures, facility,and services).
• Provide support by way of active listening,providing clarification, assessment of needs/risk, goal setting, creatingaction plans, offering encouragement, and sharing information about services,housing, and community resources.
• Monitors and ensures the safety and comfort ofthe program participants and their children and the security of the facility.
• De-escalates and facilitates resolution ofconflicts between program participants residing at the Transition House.
• Assist in the arranging of transportation forprogram participants and their children, to outside appointments and services.
• Ensure household tasks such as laundry,housecleaning, garbage/recycling disposal, grocery shopping, and maintainingsupplies are completed, and arrange for maintenance work to be performed asneeded.
• Maintain related case notes, documents, forms,and statistics, and provide reports to the supervisor as required.
• Liaise with other service agencies andprofessionals and maintain current knowledge of issues and resources related todomestic abuse.
• Attend, and participate in staff, and other,meetings as required.
• Attend, and participate in,training/certification programs.
• Orient and assign duties to new staff,volunteers and students as needed.
• Perform other related duties as required.

Requirements:

• Diploma in a related human/social service fieldwith one-year recent related experience or equivalent.
• Good working knowledge of domestic abuse andcommunity resources.
• Ability to provide feminist-centered supportwith empathy and respect.
• Capacity to work independently andcollaboratively.
• Skill in assisting individuals in crisis withnon-judgmental services.
• Maintaining records and engaging in programevaluation.

Additional Requirements:

• A suitable Criminal Records Check for workingwith vulnerable people.
• Intermediate First Aid (OFA 2) (previouslyStandard First Aid Certificate and CPR level B)

Location:

West Kelowna Transition House

Term:

Temporary

Hours of Work:

10-hour shifts from 11:00 am – 9:00 pm on a 4-days on,4-days off rotation.

Pay:

33.49/hr

Benefits:

• Dental
• Extended HealthCare
• Pension Plan
• Paid Sick Leave
• Long TermDisability
• Outside of CanadaEmergency Travel Insurance
• Employee FamilyAssistance Program
• WellnessDiscounts
• KWS Thrift StoreDiscount

Closing Date:

Open until filled

Why Join Us?

Be part of a mission-driven organization making a difference in thelives of children and families. Work in a supportive, collaborative, andinclusive environment. Access professional development opportunities to growyour career.

We thank allapplicants for their interest, however, only those selected for an interviewwill be contacted.

Join us in making adifference!

Please visit our careers page to see more job opportunities.

We acknowledgethat the KWS is located on the ancestral, traditional and unceded territory ofthe Syilx Okanagan Nation.