Frontline Domestic Abuse Support Advocate

Kelowna Women's Shelter; Kelowna; On-site; CAD 34,000 - 41,000; Full time

Benefits offered by this job

Dental

Extended Health Care

Pension Plan

Paid Sick Leave

Long Term Disability

Outside of Canada Travel Insurance

Employee Family Assistance Program

Wellness Discounts

KWS Thrift Store Discount

Job summary

Kelowna Women's Shelter is seeking a Frontline Support Worker to assist program participants and their children who are at risk of or fleeing domestic abuse. This temporary position is based at the West Kelowna Transition House and offers meaningful, crisis-oriented support, advocacy, and information services in a safety-focused environment.

Responsibilities include intake screenings, safety planning, coordinating with services, coordinating transportation, maintaining records, and participating

Qualifications

• Diploma in a related human/social service field with one-year related experience.
• Knowledge of domestic abuse resources.
• Ability to provide feminist-centered support.
• Capacity to work independently and collaboratively.
• Maintaining records and engaging in program evaluation.

Responsibilities

• Answer incoming phone calls, take messages, schedule appointments, and screen callers.
• Admit and discharge participants and their children, assess risk, complete forms, create safety plans, and orient new participants.
• Provide support via active listening, assess needs, set goals, and share information about services.
• Ensure safety and comfort of participants and maintain facility security.
• De-escalate conflicts and facilitate resolutions among participants.
• Arrange transportation for participants to outside appointments and services.
• Maintain household tasks and coordinate maintenance as needed.
• Maintain case notes and reports for supervisor as required.
• Liaise with service agencies and keep knowledge of resources relevant to domestic abuse.
• Attend staff and other meetings and participate in trainings.
• Orient and assign duties to new staff, volunteers and students.
• Perform other related duties as required.

Education

Diploma in a related human/social service field

Job description

Kelowna Women's Shelter is seeking a Frontline Support Worker to assist program participants and their children who are at risk of or fleeing domestic abuse. This temporary position is based at the West Kelowna Transition House and offers meaningful, crisis-oriented support, advocacy, and information services in a safety-focused environment.

Responsibilities include intake screenings, safety planning, coordinating with services, coordinating transportation, maintaining records, and participating