Advisor, People & Culture

Kelownawomensshelter; Kelowna; On-site; CAD 64,000 - 72,000; Full time

Benefits offered by this job

Dental

Extended Health Care

Pension Plan

Paid Sick Leave

Long Term Disability

Travel Insurance

Employee Family Assistance Program

Kelowna Thrift Store Discount

Job summary

Kelowna Women's Shelter is seeking an experienced Advisor, People & Culture to join our team. Reporting to the Director, People & Culture, this role partners with leaders to strengthen our people, culture, and organizational effectiveness while supporting a broad range of HR programs.

This full-time position focuses on fostering an inclusive, safe workplace, guiding policy implementation, and handling labour relations, recruitment, onboarding, and employee development across multiple locations.

Qualifications

• Diploma or degree in HR Management, Business Administration, or related field.
• 3–5 years of progressive Human Resources/People & Culture experience.
• Experience in a unionized environment.
• Experience supporting recruitment, onboarding, employee relations, disability management, leave administration, performance management, and HR operations.
• Strong understanding of Employment legislation, Privacy requirements, and Labour relations principles.

Responsibilities

• Strategic leadership and culture: support engagement, inclusion, change initiatives, and policy guidance.
• Labour and employee relations: advise on matters, support investigations, accommodations, performance, and attendance processes.
• Talent strategy: assist with recruitment, onboarding, retention, and development initiatives.
• Total rewards: contribute to benefits, disability management, wellness, and recognition programs.
• HR operations: maintain records, HRIS data, reporting, audits, and compliance.

Skills

Interpersonal skills

Communication

Conflict resolution

Organizational skills

Attention to detail

Confidentiality

Time management

Equity & inclusion

Education

Diploma or degree in Human Resources Management, Business Administration, or related field

Tools

HRIS platforms

Microsoft 365

Reporting tools

Job description

At Kelowna Women's Shelter, our team is dedicated to supporting individuals, children, and youth impacted by domestic abuse while working toward a community free from abuse.

KWS is actively strengthening and modernizing its People & Culture practices, moving beyond traditional HR approaches to create a more collaborative, supportive, and employee-focused workplace.

This is an exciting opportunity for an HR professional who enjoys relationship-building, problem-solving, and partnering with leaders to create an engaged, respectful, and inclusive workplace.

About Us

KWS has been providing programs and services for people impacted by Domestic Abuse since 1980. Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

The Opportunity

We are seeking an experienced and collaborative Advisor, People & Culture to join our People & Culture team. Reporting to the Director, People & Culture, this role contributes to a positive employee experience by supporting a broad range of human resources programs and initiatives that strengthen our people, culture, and organizational effectiveness.

Key Responsibilities

Strategic People Leadership & Culture

• Support organizational culture, engagement, inclusion, and change initiatives.
• Provide guidance on People & Culture policies, practices, and programs.
• Assist with the implementation and communication of People & Culture priorities.
• Promote respectful, inclusive, and psychologically safe workplaces

Labour & Team Member Relations

• Provide support and guidance on employee and labour relations matters.
• Assist with investigations, accommodations, performance management, and attendance management processes.
• Coordinate disability management, leave administration, and return-to-work planning.
• Support grievance administration and ensure compliance with policies, collective agreements, and legislation.

Talent Strategy

• Support recruitment, onboarding, retention, and employee development initiatives.
• Coordinate learning, engagement, and recognition activities.
• Provide guidance on talent management programs and best practices.

Total Rewards

• Support benefits, disability management, wellness, and recognition programs.
• Coordinate accommodation plans, disability claims, and return-to-work processes.
• Contribute to initiatives that enhance employee wellbeing and workplace experience.

HR Operations, Systems & Data Governance

• Maintain People & Culture systems, records, documentation, and workforce data.
• Support HR technology administration, optimization, and adoption.
• Prepare workforce reports, metrics, and analysis to support decision-making.
• Assist with audits, compliance activities, policy maintenance, and process improvements.

Requirements

Required Qualifications

• Diploma or degree in Human Resources Management, Business Administration, or a related field.
• Minimum 3 to 5 years of progressive Human Resources or People & Culture experience.
• Experience working within a unionized environment.
• Experience supporting recruitment, onboarding, employee relations, disability management, leave administration, performance management, and HR operations.
• Strong understanding of:
• Employment legislation
• Human Rights legislation
• Privacy requirements
• WorkSafeBC requirements
• Labour relations principles
• Collective agreement administration

Required Skills & Competencies

• Excellent interpersonal and relationship-building skills.
• Strong communication and conflict resolution abilities.
• Exceptional organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to prioritize competing demands in a dynamic environment.
• Proficiency with Microsoft 365, HRIS platforms, reporting tools, and workplace technologies.
• Commitment to equity, inclusion, learning, and continuous improvement.

Assets

• The following qualifications would be considered assets:
• CPHR designation, or working toward a CPHR designation.
• Experience in the non‑profit, social services, healthcare, or community services sectors.
• Knowledge of trauma‑informed practice.
• Understanding of gender‑based violence and the impacts of domestic abuse in the workplace.

Additional Requirements

• Satisfactory criminal record and vulnerable sector check.
• Valid BC driver’s license.
• Access to a reliable vehicle

Location

On‑Site (multiple locations)

Term

Full‑Time – 18 months

Hours of Work

• 37.5 hours work week, typically from Monday to Friday.
• Ability to work flexible hours as needed due to 24hr operations, may include occasional early mornings, evenings, and weekends.

Pay

$63, 781 to $72,000

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents a team member that possesses full job knowledge, qualifications, and experience for the position. In the normal course, team members will be hired, transferred, or promoted between the minimum and midpoint of the salary range for a job.

Benefits

• Dental
• Extended Health Care
• Pension Plan
• Paid Sick Leave
• Long Term Disability
• Outside of Canada Emergency Travel Insurance
• Employee Family Assistance Program
• KWS Thrift Store Discount

Join us in making a difference!

KWS acknowledges we work on the traditional, ancestral and unceded territory of the syilx/Okanagan Peoples. We are grateful to live and work on these lands. We also recognize that Indigenous women and girls continue to experience violence at rates far higher than non‑Indigenous people — and we are committed to listening, learning and working with Indigenous partners to provide trauma‑informed and culturally safe care.