Frontline Support Worker - West Kelowna

Kelownawomensshelter; Kelowna; On-site; CAD 38,000 - 54,000; Full time

Benefits offered by this job

Dental

Extended HealthCare

Pension Plan

Paid Sick Leave

Long Term Disability

Emergency Travel Insurance (Outside of

Employee Family Assistance Program

Wellness Discounts

KWS Thrift Store Discount

Job summary

Kelowna Women's Shelter is seeking a Frontline Support Worker to provide compassionate support to program participants and their children at the West Kelowna Transition House. You will offer crisis intervention, information, education, and temporary housing coordination in a respectful, survivor-centered environment.

Responsibilities include intake, safety planning, active listening, and linking clients with housing and community resources, while maintaining records and collaborating with

Qualifications

• Diploma in a related human/social service field with one year of recent related experience or equivalent.
• Good working knowledge of domestic abuse and community resources.
• Ability to provide feminist-centered support with empathy and respect.
• Capacity to work independently and collaboratively.
• Skill in assisting individuals in crisis with non-judgemental services.
• Maintaining records and engaging in program evaluation.

Responsibilities

• Answer incoming calls, screen participants and record information.
• Admit/discharge participants and children, assess risk and orient new participants.
• Provide support through active listening, need/risk assessment, goal setting and action planning.
• Monitor safety and security of participants and the facility.
• De-escalate conflicts and facilitate resolutions between participants.
• Arrange transportation for participants and their children as needed.
• Maintain household tasks and oversee supplies and maintenance as required.
• Keep case notes, forms and statistics; report to supervisor as required.
• Liaise with service agencies and stay informed on resources related to domestic abuse.
• Attend staff and training meetings; orient new staff, volunteers and students.

Skills

Empathy and respect

Independent and collaborative work

Crisis support skills

Record keeping and evaluation

Education

Diploma in related human/social service field

Job description

At KWS, we believe every person deserves to live with safety, dignity, and hope. Our Thrift Store is more than a retail operation. It is a place where Every Donation and Every Purchase Supports a Community Free From Abuse.

About Us:

KWS has been providing programs and services for people impactedby Domestic Abuse since 1980. Our programs include emergency andsecond-stage housing, PEACE program, community-based victim services,sexualized assault services, education and prevention initiatives, a 24/7support line, and a community thrift store. We are committed to fosteringsafety, choice, and inclusion, and believe in building a community free fromabuse and sexualized violence through education, support, and strongpartnerships.

Summary:

The Frontline Support Worker provides program participantsand their children that identify as being at risk of and/or fleeing domesticabuse with support, security, advocacy, information, education, crisisintervention, referral information and temporary housing at the TransitionHouse.

Key Responsibilities:

• Answer incoming phone calls including, takingmessages, making appointments, responding to individuals in crisis or requiringsupport and information, screening potential new program participants andrecording call information.
• Admit and discharge program participants andtheir children including, assessing risk, filling out intake and other requiredforms, creating safety plans, and orienting new program participants and theirchildren (reviewing fire safety, security, house rules/procedures, facility,and services).
• Provide support by way of active listening,providing clarification, assessment of needs/risk, goal setting, creatingaction plans, offering encouragement, and sharing information about services,housing, and community resources.
• Monitors and ensures the safety and comfort ofthe program participants and their children and the security of the facility.
• De-escalates and facilitates resolution ofconflicts between program participants residing at the Transition House.
• Assist in the arranging of transportation forprogram participants and their children, to outside appointments and services.
• Ensure household tasks such as laundry,housecleaning, garbage/recycling disposal, grocery shopping, and maintainingsupplies are completed, and arrange for maintenance work to be performed asneeded.
• Maintain related case notes, documents, forms,and statistics, and provide reports to the supervisor as required.
• Liaise with other service agencies andprofessionals and maintain current knowledge of issues and resources related todomestic abuse.
• Attend, and participate in staff, and other,meetings as required.
• Attend, and participate in,training/certification programs.
• Orient and assign duties to new staff,volunteers and students as needed.
• Perform other related duties as required.

Requirements:

• Diploma in a related human/social service fieldwith one-year recent related experience or equivalent.
• Good working knowledge of domestic abuse andcommunity resources.
• Ability to provide feminist-centered supportwith empathy and respect.
• Capacity to work independently andcollaboratively.
• Skill in assisting individuals in crisis withnon-judgemental services.
• Maintaining records and engaging in programevaluation.

AdditionalRequirements:

• A suitable Criminal Records Check for workingwith vulnerable people.
• Intermediate First Aid (OFA 2) (previouslyStandard First Aid Certificate and CPR level B)

Location:

West Kelowna Transition House

Term:

Temporary

Hours of Work:

10-hour shifts from 11:00 am – 9:00 pm on a 4-days on,4-days off rotation.

Pay:

33.49/hr

Benefits:

• Dental
• Extended HealthCare
• Pension Plan
• Paid Sick Leave
• Long TermDisability
• Outside of CanadaEmergency Travel Insurance
• Employee FamilyAssistance Program
• WellnessDiscounts
• KWS Thrift StoreDiscount

Closing Date:

Open until filled

Why Join Us?

Be part of a mission-driven organization making a difference in thelives of children and families. Work in a supportive, collaborative, andinclusive environment. Access professional development opportunities to growyour career.

We thank allapplicants for their interest, however, only those selected for an interviewwill be contacted.

Join us in making adifference!

Please visit our careers page to see more job opportunities.

We acknowledgethat the KWS is located on the ancestral, traditional and unceded territory ofthe Syilx Okanagan Nation.

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