Frontline IT Support Analyst - 12-Month Temporary

County of Essex; Southwestern Ontario; On-site; CAD 96,432,000 - 110,208,000; Full time

Benefits offered by this job

Benefits package

OMERS pension

Job summary

The County of Essex is seeking a Helpdesk Analyst for a 12-month temporary assignment in Essex, Ontario. You will be the first line of IT support, resolving user issues and guiding colleagues through solutions.

Responsibilities include frontline and second-line troubleshooting, setting up equipment, user management, training staff, monitoring systems, and contributing to service improvements.

Qualifications

• College Diploma in Networking, Application Development, or Cybersecurity or related technical field.
• CompTIA A+ Certification required.
• At least 2 years of end-user IT support experience.
• Strong OS, hardware, software, and networking fundamentals; knowledge of IT service management frameworks (ITSM/ITIL/COBIT).

Responsibilities

• Provide first- and second-line helpdesk support via phone, email, and ticketing systems.
• Troubleshoot hardware, software, AV tools, and collaboration platforms.
• Set up and maintain IT equipment and user accounts; onsite project support.
• Deliver training to staff on hardware and software; enforce IT policies.
• Monitor ticketing systems and network services; provide updates on IT services.
• Document recurring issues and share knowledge with the team.

Skills

End-user support

Troubleshooting

Communication

Networking basics

ITSM/ITIL

Education

College Diploma in Networking, App Development, or Cybersecurity

CompTIA A+ Certification

Tools

Job description

The County of Essex is seeking a Helpdesk Analyst for a 12-month temporary assignment in Essex, Ontario. You will be the first line of IT support, resolving user issues and guiding colleagues through solutions.

Responsibilities include frontline and second-line troubleshooting, setting up equipment, user management, training staff, monitoring systems, and contributing to service improvements.