Frontline Hospital Registration & Switchboard Clerk

Providence Health Care; Squamish; On-site; CAD 33,000 - 47,000; Part time

Benefits offered by this job

Competitive salary 27.56 CAD/hour

Growth opportunities

Inclusive culture

Job summary

Providence Health Care is seeking a Registration Switchboard Clerk at Squamish General Hospital to be the first point of contact for patients and visitors. This role focuses on accurate patient registration, switchboard operation, and adherence to admissions procedures.

Responsibilities include processing registrations, PHN verification, payments, and coordinating transfers while maintaining records. The role requires strong communication and organizational skills and is on-site at Squamish

Qualifications

• Grade 12 and two years' recent, related experience.
• Keyboarding speed of 40 wpm or greater.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to perform the duties and operate related equipment.

Responsibilities

• Register patients by collecting personal, demographic, and payment information using hospital systems.
• Assign or verify Personal Health Numbers (PHNs) using HealthNet and other databases.
• Prepare registration documents, obtain signatures, and apply patient ID bands.
• Collect payments, issue receipts, explain deposit policies, and manage patient valuables.
• Arrange and process documentation for patient transfers to other facilities.
• Review and update patient records, file documents, and photocopy information as needed.
• Handle urgent requests for patient information, ensuring proper release procedures.
• Operate the switchboard, transfer calls, use paging systems, and relay messages.
• Respond to emergency signals and follow established procedures for alerts.
• Perform general clerical tasks including typing, mailing, filing, and ordering supplies.

Skills

40 wpm keyboarding

Medical terminology

Verbal and written communication

Interpersonal skills

Physical stamina

Equipment operation

Education

Grade 12

Two years related experience

Tools

HealthNet

Job description

Providence Health Care is seeking a Registration Switchboard Clerk at Squamish General Hospital to be the first point of contact for patients and visitors. This role focuses on accurate patient registration, switchboard operation, and adherence to admissions procedures.

Responsibilities include processing registrations, PHN verification, payments, and coordinating transfers while maintaining records. The role requires strong communication and organizational skills and is on-site at Squamish