Registration Switchboard Clerk - Squamish General Hospital

Providence Health Care; Squamish; On-site; CAD 33,000 - 47,000; Full time

Benefits offered by this job

Growth opportunities

Inclusive culture

Competitive salary

Job summary

Providence Health Care at Squamish General Hospital is seeking a Registration-Switchboard Clerk to be the first point of contact for patients and visitors, setting the tone for their health care experience and ensuring smooth administrative and communication processes.

You will register patients, verify PHNs, collect payments, handle switchboard duties, and support transfers and records, with a Grade 12 education and 2 years related experience preferred.

Qualifications

• Grade 12 education with related experience or equivalent.
• Typing speed of 40 wpm.
• Knowledge of medical terminology.
• Excellent written and verbal communication.
• Ability to work with others and handle equipment.

Responsibilities

• Register patients and collect demographic and payment information.
• Verify Personal Health Numbers (PHNs) using HealthNet and other databases.
• Prepare registration documents, obtain signatures, and apply patient IDs.
• Collect payments, issue receipts, explain deposit policies, and manage patient valuables.
• Arrange and process documentation for patient transfers to other facilities.
• Review and update patient records, file documents, and photocopy information.

Skills

Typing 40 wpm

Medical terminology

Effective communication

Interpersonal skills

Physical stamina

Equipment operation

Education

Grade 12

Two years related experience

Job description

The salary range for this position is CAD $29.24/Hr. - CAD $29.24/Hr.

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required.

Be the First Point of Contact in a Vital Health Care Role

Are you an organized, people-focused professional looking to make a difference in health care? Join our compassionate and collaborative team as a Registration-Switchboard Clerk at the Squamish General Hospital. In this essential frontline role, you’ll be the first point of contact for patients and visitors—setting the tone for their health care experience and ensuring smooth administrative and communication processes.

As a Registration Clerk you will perform a variety of registration and switchboard functions such as registering patients for emergency services and diagnostic procedures in the computerized admission/discharge/transfer system. Process admissions, transfers and discharges. Operate the computerized telephone exchange, locate personnel through the use of pagers, answering services and the public address systems, and responds to emergencies. Perform reception, records management and other related clerical functions as required.

Education & Experience

• Grade 12 and two years' recent, related experience or an equivalent combination of education, training and experience.

Skills And Abilities

• Ability to keyboard at 40 wpm.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.
• A competitive salary $27.56/hour
• Growth opportunities We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• Inclusive culture We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents

Your Day to Day

• Register patients by collecting personal, demographic, and payment information using hospital systems.
• Assign or verify Personal Health Numbers (PHNs) using HealthNet and other databases.
• Prepare registration documents, obtain signatures, and apply patient ID bands.
• Collect payments, issue receipts, explain deposit policies, and manage patient valuables.
• Arrange and process documentation for patient transfers to other facilities.
• Review and update patient records, file documents, and photocopy information as needed.
• Handle urgent requests for patient information, ensuring proper release procedures.
• Operate the switchboard, transfer calls, use paging systems, and relay messages.
• Respond to emergency signals and follow established procedures for alerts.
• Perform general clerical tasks including typing, mailing, filing, and ordering supplies.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.