Patient Registration Clerk , VCH, PHSA, PHC Sites

Providence Healthcare Pty Ltd.; Richmond; On-site; CAD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Inclusive culture

Job summary

Providence Health Care is seeking a casual Patient Registration Clerk at Richmond Hospital. You will be the first point of contact for patients and visitors, handling essential administrative tasks and ensuring smooth health care experiences.

The role involves reviewing records, updating electronic systems, and supporting quality assurance within Health Information Management (HIM).

Qualifications

• Grade 12 and two years' recent, related experience or an equivalent combination of education, training and experience.
• Knowledge of medical terminology.

Responsibilities

• Review patient records for completeness and forward incomplete charts to physicians for follow-up.
• Enter documentation deficiencies into the electronic record system and update patient files.
• Maintain record completion systems, generate physician notices, and distribute reports to leadership.
• Administer physician suspension processes for incomplete records and notify relevant departments.
• Track and manage signed-out records using the designated control system.
• Respond to patient information requests for continuity of care, following release protocols.
• Investigate and resolve documentation issues such as duplicate registrations or missing records.
• Support quality assurance by conducting audits, tracking statistics, and reviewing incomplete records.
• Assemble, scan, index, and file patient records and reports; retrieve charts as needed.
• Orient new staff, maintain office supplies, and perform general clerical duties as assigned.

Skills

Typing 40 wpm

Medical terminology

Education

Grade 12

Job description

Salary

The salary range for this position is CAD $28.74/Hr. - CAD $28.74/Hr.

Job Accuracy Posting Flag

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required

Summary

Be the First Point of Contact in a Vital Health Care Role

Are you an organized, people-focused professional looking to make a difference in health care? Join our compassionate and collaborative team as a Patient Registration Clerk. In this essential frontline role, you’ll be the first point of contact for patients and visitors—setting the tone for their health care experience and ensuring smooth administrative and communication processes.

As a Registration Clerk, you will perform a variety of records management and clerical functions such as:

• reviewing patient records for completeness and entering deficiencies into the computerized system
• maintaining record completion systems, generating physician notices, and administering temporary suspension processes for non-compliance
• responding to physician and department inquiries, following up on documentation issues, and assisting with quality assurance audits
• Additional duties include chart assembly, scanning, filing, retrieving records, orienting new staff, and maintaining office supplies.

We are looking for casual Registration Clerks to work at Richmond Hospital.

What You Bring

Education & Experience:

• Grade 12 and two years' recent, related experience or an equivalent combination of education, training and experience.

Skills And Abilities:

• Ability to keyboard at 40 w.p.m.
• Knowledge of medical terminology.

What We Offer

• A competetive salary: $28.74/hour
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents

Your Day to Day:

• Review patient records for completeness and forward incomplete charts to physicians for follow-up.

• Enter documentation deficiencies into the electronic record system and update patient files.

• Maintain record completion systems, generate physician notices, and distribute reports to leadership.

• Administer physician suspension processes for incomplete records and notify relevant departments.

• Track and manage signed-out records using the designated control system.

• Respond to patient information requests for continuity of care, following release protocols.

• Investigate and resolve documentation issues such as duplicate registrations or missing records.

• Support quality assurance by conducting audits, tracking statistics, and reviewing incomplete records.

• Assemble, scan, index, and file patient records and reports; retrieve charts as needed.

• Orient new staff, maintain office supplies, and perform general clerical duties as assigned.

About HIM:

This position is part of Health Information Management (HIM), a leader in the collection, storage, and distribution of patient information across British Columbia. HIM is a consolidated Lower Mainland department of Providence Health Care, supporting Fraser Health, Vancouver Coastal Health, the Provincial Health Services Authority, and Providence itself. With approximately 1,450 staff across 40 locations, HIM provides a broad range of services in Registration, Records Management, Transcription Services, Health Information Exchange, and Coding. Additional corporate services include Strategic Planning, Projects & Business Optimization, and Culture & Communications. HIM fosters an environment of growth and development—offering support and opportunities for staff to flourish across our diverse service areas. Learn more about the HIM team here.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.