Frontline Customer Experience Specialist

City of Saint John; New Brunswick; On-site; CAD 56,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Training opportunities

Networking and growth

Job summary

The City of Saint John is seeking a Customer Experience Representative to greet visitors and answer calls at City Hall. You will share information, route inquiries, and support administrative tasks with a positive, helpful attitude.

Qualifications include a diploma in Office Administration, at least one year in a customer-service role, proficiency with Microsoft Office, and bilingualism is an asset. This is a temporary full-time position with competitive salary and training opportunities.

Qualifications

• A diploma in Office Administration from community college or a Business Certificate from university.
• At least one year of experience in a customer service-focused role.
• Proficiency in Microsoft Office Systems.
• Bilingualism is considered an asset.

Responsibilities

• Be the face and voice of the City of Saint John - the first stop for in-person visitors to City Hall, and to Saint Johners calling on the phone with questions.
• Locate and share information or refer to the department that the visitor or caller needs, quickly, efficiently and politely.
• Coordinate mail distribution and perform a variety of administrative tasks between service interactions.
• Foster positive relationships with City colleagues and with citizens/organizations through high-quality front-line communications.

Skills

Bilingual

Microsoft Office

Education

Office Administration diploma

Tools

Microsoft Office

Job description

The City of Saint John is seeking a Customer Experience Representative to greet visitors and answer calls at City Hall. You will share information, route inquiries, and support administrative tasks with a positive, helpful attitude.

Qualifications include a diploma in Office Administration, at least one year in a customer-service role, proficiency with Microsoft Office, and bilingualism is an asset. This is a temporary full-time position with competitive salary and training opportunities.