Front Store Manager

Shoppers Drug Mart Inc.; London; On-site; CAD 60,000 - 80,000; Full time

Job summary

Shoppers Drug Mart is looking for a Front Store Manager to oversee the store's performance and lead staff in providing exceptional customer service. The role involves managing financial resources, staff hiring, and maintaining store standards while driving profitability and engagement in the community. With a focus on local ownership and national support, this position offers a range of benefits, including discounts and flexible schedules.

Benefits

Discounts

Flexible schedules

Competitive pay

Online learning through Academy

Qualifications

• Strong planning, judgment, and decision-making skills.
• Effective leadership and mentorship abilities.
• Excellent time management and organization skills.

Responsibilities

• Maintain store standards to optimize customer experience and drive traffic.
• Analyze financial reports and develop strategies to improve store efficiency.
• Manage staffing levels and conduct performance reviews.

Skills

Planning

Decision-making

Leadership

Time Management

Interpersonal Skills

Financial Acumen

Job description

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Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.

Why this role is important?

SUMMARY :

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance, including all areas such as cosmetics, excluding Pharmacy. The FSM leads staff to provide excellent customer service, manages processes and procedures using financial resources, and ensures store objectives are achieved.

DUTIES & RESPONSIBILITIES :

OPERATIONS :

• Maintain Store Standards to optimize customer experience, drive traffic, and impact profitability.
• Work with Management Team to ensure Store Standards are consistently met, including in the backroom.
• Manage labour scheduling and utilize Work Force Management (WFM) to maximize productivity.
• Ensure staffing levels are adequate for effective store operation.

HUMAN RESOURCES :

• Comply with Human Resources Standards.
• Support hiring for all departments except Pharmacy.
• Maintain wage administration within SLPH guidelines.
• Conduct probationary and annual performance reviews.
• Manage staff performance through coaching, action planning, and follow-up.
• Promote Blue Culture, engagement, and motivate staff through core values.

FINANCE :

• Analyze financial reports, identify trends, and address discrepancies.
• Meet financial targets periodically and annually.
• Set departmental goals to motivate employees and ensure achievement.
• Develop and implement strategies to improve store efficiency.

Qualifications :

• Strong planning, judgment, and decision-making skills.
• Experience in inventory management and controlling expenses.
• Effective leadership, mentorship, and staff development abilities.
• Excellent time management, organization, and planning skills.

Experience :

• Minimum 5 years of retail management experience.
• Ability to drive business, lead by example, and support corporate programs.
• Effective teamwork and interpersonal skills.
• Strong business, financial acumen, and relationship-building skills.

Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, offering a mix of local ownership and national support. Benefits include discounts, flexible schedules, competitive pay, and online learning through Academy. Take ownership and care for your community and colleagues. We value diversity and provide accommodations upon request. Upholding laws and our Code of Conduct is fundamental to our integrity.

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Sales and Business Development