Front Store Manager

Shoppers Drug Mart Inc.; London; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Front Store Manager to lead a dedicated team in delivering exceptional customer service and optimizing store performance. This role encompasses managing operations, human resources, and finance, ensuring that store objectives are met while fostering a positive workplace culture. As a key figure in a locally owned store backed by a national brand, you will have the opportunity to make a significant impact in your community. If you have a passion for retail management and a commitment to excellence, this is the perfect opportunity for you.

Benefits

Purchase Discounts

Flexible Schedules

Online Learning

Competitive Pay

Qualifications

• 5+ years of retail management experience required.
• Strong planning and decision-making skills essential.

Responsibilities

• Manage store performance and ensure customer satisfaction.
• Conduct staff performance reviews and support hiring processes.

Skills

Leadership

Inventory Management

Financial Acumen

Time Management

Decision Making

Tools

Workforce Management Tools

Job description

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Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, with the customer at the centre of everything you do.

Why this role is important?

Summary:

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance, including all areas such as cosmetics, excluding Pharmacy. The FSM leads staff in providing excellent customer service, manages processes and procedures using financial resources, and ensures store objectives are met.

Duties & Responsibilities:

Operations:

• Maintain store standards to optimize customer experience, drive traffic, and impact profitability.
• Ensure store standards are in effect at all times, including the backroom.
• Manage labour scheduling and utilize Workforce Management tools to maximize productivity.
• Ensure staffing levels are adequate for effective operation.

Human Resources:

• Comply with HR standards.
• Support hiring processes for all departments except Pharmacy.
• Maintain wage administration within guidelines.
• Conduct probationary and annual performance reviews.
• Manage staff performance through coaching, action planning, and follow-up.
• Drive Blue Culture, engagement, and motivate staff through core values.

Finance:

• Analyze financial reports, identify trends, and address discrepancies.
• Meet financial targets periodically.
• Set departmental goals to motivate employees and ensure achievement.
• Develop strategies to improve store efficiency.

Qualifications:

• Strong planning, judgment, and decision-making skills.
• Experience in inventory management and expense control.
• Effective leadership, mentorship, and staff development skills.
• Time management and prioritization abilities.
• Excellent organization and planning skills.

Experience:

• Minimum 5 years retail management experience.
• Ability to lead by example and support corporate programs.
• Effective collaboration with management teams.
• Superior interpersonal, coaching, and communication skills.
• Strong business and financial acumen.
• Ability to build relationships with internal and external stakeholders.

Why work in a Shoppers Drug Mart store?

• Work for a local business owner with the support of a national brand.
• Benefits include purchase discounts, flexible schedules, competitive pay, and online learning through Academy.
• Take ownership and care about patients, colleagues, customers, and community.

We value Canada's diversity and strive to reflect it in our products, staff, and culture. Accommodation is available upon request for applicants and colleagues with disabilities.

Upholding the law and our Code of Conduct is integral to doing the right thing for our customers and stakeholders.