Front Office Manager Full-time Fairfield Kanata

Silver Hotel Group; Ottawa; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Scholarship opportunities

RRSP matching

Wellness credits

Hotel stay discounts

Team events

Job summary

Silver Hotel Group is hiring a Front Office Manager for Fairfield Inn & Suites Ottawa Kanata. You will lead front desk operations, drive guest satisfaction, and partner with multiple departments to optimize revenue and service quality in a bustling hotel environment.

You will oversee staffing, training, and daily activities, ensuring adherence to brand standards while promoting a positive culture and continuous improvement. This is a full-time, on-site role based in Kanata, Ottawa.

Qualifications

• 3+ years front desk supervisor or manager experience.
• Strong computer skills (MS Office) and knowledge of Hotel Property Management Systems.
• Organized, results oriented, able to work under pressure.
• Effective verbal and written communication skills.
• Revenue management experience is an asset.
• Leadership capable of developing others in a fast-paced environment.
• Willingness to work nights, evenings, weekends, holidays as required.

Responsibilities

• Deliver exceptional guest experiences with prompt, professional service and effective resolution of complaints.
• Maximize revenue, occupancy, and RevPAR through front office management.
• Oversee daily front desk operations and ensure policy compliance, cash handling, and financial controls.
• Recruit, train, supervise, motivate, and develop Front Desk and Guest Services staff.
• Manage staff scheduling, budgeting, performance, and coverage to meet needs.
• Foster a positive, inclusive work environment and strong teamwork.
• Coordinate with housekeeping, sales, F&B, accounting, maintenance to ensure smooth operations.
• Communicate with General Manager and department heads to support hotel objectives.
• Monitor front office reports, guest accounts, and financial postings for accuracy.
• Assist in annual business plans, budgets, marketing plans, and monthly reports.
• Ensure staff have necessary training, tools, and resources.

Skills

Front desk management

MS Office / PMS

Organized

Communication

Revenue management

Leadership

Night shifts

Tools

Hotel PMS

Job description

Why Join Us?

Are you the kind of a pro who jumps at the chance to break the mold, stand out, and make your mark? At Silver Hotel Group, we believe small gestures go a long, long way. We're looking for someone who brings a spirit of fun and creativity to work and thrives on the chase of building something extraordinary.

Join our mission to ignite ambition, nurture confidence, and empower defiance of convention. In short—we want you to help us build something exceptional.

Fairfield Inn & Suites Ottawa Kanata has an existing full-time vacancy for a Front Office Manager. The Front Office Manageris to take its Rooms operations to a whole new level. The successful candidate will be responsible for all aspects of the daily operations of the Front Office in a hotel environment. The role includes working with the hotel team to develop strategies and coordinate programs to optimize guest and team member satisfaction, product quality and revenue opportunities, and ensure the property’s ongoing competitiveness in the market.

Your Role

Reporting to the General Manager or designate, you will:

• Deliver exceptional guest experiences by ensuring prompt, professional service, personal recognition, and effective resolution of guest complaints.
• Maximize hotel revenue, occupancy, and RevPAR through effective front office management.
• Oversee daily front desk operations, ensuring compliance with hotel policies, security procedures, cash handling, and financial controls.
• Recruit, train, supervise, motivate, and develop Front Desk and Guest Services team members to maintain high service standards.
• Manage staff scheduling, budgeting, performance, and coverage to meet operational demands.
• Foster a positive, inclusive, and supportive work environment that promotes teamwork, accountability, and team member engagement.
• Coordinate with housekeeping, sales, food and beverage, accounting, maintenance, and other departments to ensure smooth hotel operations.
• Maintain effective communication with the General Manager, department heads, and team members to support hotel-wide objectives.
• Monitor front office reports, guest accounts, financial postings, records, supplies, and equipment to ensure accuracy and efficiency.
• Assist with the preparation of annual business plans, budgets, marketing plans, and monthly operational reports.
• Ensure staff are equipped with the necessary training, tools, and resources to perform their duties effectively.
• Support the General Manager in overseeing hotel operations, implementing service improvements, and maintaining brand standards.
• Lead by example, promote the hotel’s culture and values, and encourage continuous improvement in service quality, team development, and operational efficiency.

What You Bring to the Table

• Minimum of 3 years front desk supervisor or manager experience in job requirement section
• Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems
• Organized, results orientated, proven time management skills and ability to work under pressure
• Effective communication skills, verbal and written
• Revenue Management skills and past involvement in the revenue management process an asset
• Strong leader who can develop the skills of others and thrives in a fast-paced environment-maintaining composure and objectivity with guests and employees
• Available to work nights, evenings, weekends, and/or overnights & holidays as required

Why You'll Love Working Here

At SHG, our people come first. With 600+ team members, our mantra of “You Matter” resonates through everything we do—from engagement to retention.

• Culture you’ll love—fun, recognition, authentic, and vibrant.
• Top-tier benefits—including Scholarship Opportunities, RRSP matching, wellness credits, team events, recognition, and hotel stay discounts.
• A chance to shape the success of our Kanata hotels.
• Full commitment to inclusivity, equality, and accessibility.
• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!

Ready to Stand out & make your mark?

If you’re someone who thrives on creativity, strategy, and making a meaningful impact—let’s talk!

About Fairfield Inn & Suits Ottawa Kanata

https://www.silverhotelgroup.com/hotel/fairfield-inn-suites-by-marriott-ottawa-kanata/

The Fairfield Inn & Suites By Marriott Ottawa Kanata is conveniently located near downtown Ottawa, and is steps away from several world-class dining and cultural attractions. The hotel is a short walk away from the Canadian Tire Centre, home of the Ottawa Senators NHL hockey team and a popular concert venue. Other attractions located nearby include the Rideau Canal, National Arts Centre, Parliament Buildings and Gatineau Park.

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.