Guest Service Agent | Part-time | Fairfield Kanata

Silver Hotel Group; Ottawa; On-site; CAD 19,000 - 25,000; Part time

Benefits offered by this job

Scholarship opportunities

RRSP matching

Wellness credits

Team events

Hotel stay discounts

Recognition program

Job summary

Silver Hotel Group is hiring a Guest Service Agent for Fairfield Inn & Suites Ottawa Kanata. The role focuses on welcoming guests, managing check-ins/outs, and handling reservations with a friendly, professional demeanor.

The position requires Saturdays and Sundays and offering a peak into a fast-paced hospitality environment. Join a reputable Canadian hospitality group and help maintain high service standards while collaborating with front desk teams across departments.

Qualifications

• High school diploma or GED.
• At least 1 year of guest service experience.
• Experience using industrial cleaning equipment and products.
• Flexible working hours.
• Ability to read, write, and communicate effectively.
• Ability to deal with difficult situations in a professional manner.
• Ability to work with little supervision while meeting high-performance standards.
• Ability to follow instruction.

Responsibilities

• Maintain a warm and friendly demeanor with guests and team members.
• Interact with guests during check-in and check-out, and handle reservations.
• Greet calls professionally and manage daily communications.
• Balance and close shift paperwork per hotel standards.
• Coordinate with all hotel departments and assist with guest requests.
• Resolve guest complaints and assist with hotel services and inquiries.

Skills

Guest service experience

Communication

Teamwork

Education

High school diploma/G.E.D.

Tools

Industrial cleaning equipment

Job description

Why Join Us?

Are you the kind of a pro who jumps at the chance to break the mold, stand out, and make your mark? At Silver Hotel Group, we believe small gestures go a long, long way. We're looking for someone who brings a spirit of fun and creativity to work and thrives on the chase of building something extraordinary.

Why Join Us?

Are you the kind of a pro who jumps at the chance to break the mold, stand out, and make your mark? At Silver Hotel Group, we believe small gestures go a long, long way. We're looking for someone who brings a spirit of fun and creativity to work and thrives on the chase of building something extraordinary.

Join our mission to ignite ambition, nurture confidence, and empower defiance of convention. In short - we want you to help us build something exceptional.

Fairfield Inn & Suites Ottawa Kanata has an existing part‑time vacancy for a Guest Service Agent (Saturdays and Sundays are required). The Guest Service Agent is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.

Your Role

Reporting to the Front Office Manager or designate, you will:

• Maintain a warm and friendly demeanor at all times with guests and team members;
• Comply with all company standards and brand standards, if applicable;
• Interact with all guests during check-in and check-out procedure;
• Create and cancel reservations as required, handle check-in and check-outs;
• Greet all incoming and outgoing calls in a professional and timely manner;
• Review logbook, and emails daily and complete all tasks on the checklist;
• Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
• Balance and prepare individual paperwork for closing of shift with hotel standards;
• Work closely and maintain proper communication with all hotel departments;
• Handle guest registration and room assignments, accommodating special requests whenever possible;
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
• Perform other duties assigned by the Supervisor or department manager.

What You Bring To The Table

• High school diploma/G.E.D. equivalent;
• At least 1 year of guest service and/or housekeeping experience;
• Experience using industrial cleaning equipment and products;
• Flexible working hours;
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• Ability to work with little or no supervision while meeting high-performance standards;
• Ability to follow instruction.

Why You'll Love Working Here

At SHG, our people come first. With 600+ team members, our mantra of “You Matter” resonates through everything we do—from engagement to retention.

• Culture you’ll love—fun, recognition, authentic, and vibrant.
• Top-tier benefits—including Scholarship Opportunities, RRSP matching, wellness credits, team events, recognition, and hotel stay discounts.
• A chance to shape the success of our Kanata hotels.
• Full commitment to inclusivity, equality, and accessibility.
• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!

Ready to Stand out & make your mark?

If you’re someone who thrives on creativity, strategy, and making a meaningful impact—let’s talk!

About Fairfield Inn & Suites Ottawa Kanata

https://www.silverhotelgroup.com/hotel/fairfield-inn-suites-by-marriott-ottawa-kanata/

The Fairfield Inn & Suites By Marriott Ottawa Kanata is conveniently located near downtown Ottawa, and is steps away from several world-class dining and cultural attractions. The hotel is two minutes away from Scotiabank Place, home of the Ottawa Senators NHL hockey team and a popular concert venue. Other attractions located nearby include the Rideau Canal, National Arts Centre, Parliament Buildings and Gatineau Park.

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family‑owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier‑free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.