Guest Service Agent | Part-time | TPS Kanata

Silver Hotel Group; Ottawa; Hybrid; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Culture you’ll love

Hotel stay discounts

RRSP matching

Job summary

TownePlace Suites by Marriott Ottawa Kanata, part of the Silver Hotel Group, is seeking a Guest Service Agent for Saturdays and Sundays. The role focuses on greeting guests, managing check-ins/outs, and handling reservations with a commitment to courtesy and efficiency.

Candidates should have at least 1 year of guest service or housekeeping experience, strong communication skills, and the ability to work with minimal supervision while upholding brand standards across the front desk and related

Qualifications

• 1 year of guest service and/or housekeeping experience.
• Ability to read, write, and communicate effectively with guests and vendors.
• Diplomacy in handling difficult situations and high professionalism.

Responsibilities

• Interact with guests during check-in and check-out.
• Create and cancel reservations; assist with room assignments.
• Balance shift paperwork and maintain hotel standards.
• Coordinate with other departments and respond to guest requests.

Skills

Guest service

Communication

Problem solving

Flexibility

Teamwork

Education

High school diploma/G.E.D.

Tools

Industrial cleaning equipment

Job description

Why Join Us?

Are you the kind of a pro who jumps at the chance to break the mold, stand out, and make your mark? At Silver Hotel Group, we believe small gestures go a long, long way. We're looking for someone who brings a spirit of fun and creativity to work and thrives on the chase of building something extraordinary.

Join our mission to ignite ambition, nurture confidence, and empower defiance of convention. In short—we want you to help us build something exceptional.

TownePlace Suites by Marriott Ottawa Kanata has an existing part-time vacancy for a Guest Service Agent (Saturdays and Sundays are required). The Guest Service Agent is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.

Your Role

Reporting to the Front Office Manager or designate, you will:

• Maintain a warm and friendly demeanor at all times with guests and team members;
• Comply with all company standards and brand standards, if applicable;
• Interact with all guests during check-in and check-out procedure;
• Create and cancel reservations as required, handle check-in and check-outs;
• Greet all incoming and outgoing calls in a professional and timely manner;
• Review logbook, and emails daily and complete all tasks on the checklist;
• Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
• Balance and prepare individual paperwork for closing of shift with hotel standards;
• Work closely and maintain proper communication with all hotel departments;
• Handle guest registration and room assignments, accommodating special requests whenever possible;
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
• Perform other duties assigned by the Supervisor or department manager.

What You Bring to the Table

• High school diploma/G.E.D. equivalent;
• At least 1 year of guest service and/or housekeeping experience;
• Experience using industrial cleaning equipment and products;
• Flexible working hours;
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• Ability to work with little or no supervision while meeting high-performance standards;
• Ability to follow instruction.

Why You'll Love Working Here

At SHG, our people come first. With 600+ team members, our mantra of “You Matter” resonates through everything we do—from engagement to retention.

• Culture you’ll love—fun, recognition, authentic, and vibrant.
• Top-tier benefits—including Scholarship Opportunities, RRSP matching, wellness credits, team events, recognition, and hotel stay discounts.
• A chance to shape the success of our Kanata hotels.
• Full commitment to inclusivity, equality, and accessibility.
• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!

About TownePlace Suites by Marriott Ottawa Kanata

https://www.silverhotelgroup.com/hotel/towneplace-suites-by-marriott-ottawa-kanata/

Relax and feel at home with a fully equipped kitchen and high-speed Internet access. TownePlace Suites by Marriott® is an extended-stay Ottawa hotel where you can balance work and life as you like, with the comfort, flexibility, and affordability you require. We offer a variety of packages for our Ottawa suites that include hotel deals for seniors, military, AAA/CAA, and corporate guests. TownePlace Suites in Kanata is located near the Kanata Business Park and highlights a neighbourhood lifestyle living, a pleasant outdoor grill and patio, plus an inviting staff that will make you feel at home throughout your extended stay.We are also located minutes away from the Canadian Tire Centre (home of the Ottawa Senators), Bell Sensplex and Tanger Outlets. We look forward to hosting you soon at our brand-new Ottawa hotel!

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.