Front Office Manager

Hyatt Hotels Corporation; Ottawa; On-site; CAD 65,000 - 79,000; Full time

Benefits offered by this job

Extended Health Benefits

RRSP Matching Contributions

Free hotel nights

Staff meals

Food & beverage discounts

Training & development

Job summary

Andaz Ottawa ByWard Market, part of Hyatt Hotels Corporation, is seeking a Front Office Manager to lead Guest Relations, Valet, Night Audit and Bell Staff, ensuring seamless service from pre-arrival to departure.

You will coach colleagues, schedule shifts, and resolve guest issues in line with Hyatt standards. Knowledge of Opera is a plus; flexibility and strong English proficiency are essential.

Qualifications

• Extensive front office management experience in hospitality.
• Strong customer service and conflict-resolution skills.
• Experience supervising front desk staff and scheduling.
• Excellent command of English.

Responsibilities

• Efficiently manage the department according to the established team goals.
• Delegation of tasks and supervision of all front office colleagues, ensuring their duties are carried out with the utmost efficiency and professionalism.
• Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner.
• Encourages colleagues to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation.
• Colleague training, development and performance management.
• Ensuring all colleagues deliver the brand promise and provide excellent service to both internal and external customers.
• Colleague scheduling, ensuring the department is adequately manned according to occupancy, service and costs.
• Proven experience in supervising, motivating and training others.
• Exceptional interpersonal, communication skills with advanced proficiency in the English language.

Tools

Opera PMS

Hyatt systems

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

72,000.00 Yearly Canadian Dollar (CAD) pay basis

Summary

We are excited to share that Andaz Ottawa has an opportunity for people who love helping people.

The Front office manager will assist in running the day-to-day activities of the Guest Relations, Valet, Night Audit and Bell Staff. This position will help lead the front office operations to deliver a seamless and memorable service experience for every guest, from pre-arrival to departure. By embracing and modeling Andaz’s values, they will work to ensure the complete handling of guest needs and professional and timely resolution of guest issues. They will help coach colleagues and hold them accountable; ensure that responsibilities are met, and assignments are carried out in accordance with our standards; and will help motivate, train, and develop assigned staff.

What is expected of me in this role?

Efficiently manage the department according to the established team goals

Delegation of tasks and supervision of all front office colleagues, ensuring their duties are carried out with the utmost efficiency and professionalism

Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner

Encourages colleagues to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation

Colleague training, development and performance management.

Ensuring all colleagues deliver the brand promise and provide excellent service to both internal and external customers

Colleague scheduling, ensuring the department is adequatelymannedaccording to occupancy,serviceand costs

Proven experience in supervising,motivatingand training others

Exceptional interpersonal, communication skills with advancedproficiencyin the English language

Hours: Flexible; scheduled days and times may vary based on need. Due to the nature of the hospitality industry, employees may be required toworkvarying schedules to reflect the business needs of the hotel, including mornings, afternoons,evening, weekdays, weekends, and holidays.

Experience with Opera and Hyatt systems would be an advantage.

• Extended Health Benefits for you and your dependents and paid medical days.
• Employer RRSP Matching Contributions.
• Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
• Complimentary meal during shift at the colleague cafeteria
• Discounts on food and beverages
• Excellent training and professional development

2025 Great Place To Work Certified

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading-edge design all create the Andaz concept which is growing worldwide. At Andaz Ottawa ByWard Market, part of Hyatt’s distinguished lifestyle Andaz brand, we bring destination-inspired hospitality to the heart of Ottawa.

As a member of the Hyatt family, we cultivate a culture rooted in care, inclusivity, and genuine connection. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture.

Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

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