Group Sales Manager

Hyatt Hotels Corporation; Ottawa; Hybrid; CAD 68,000 - 83,000; Full time

Benefits offered by this job

Extended health benefits

RRSP matching

Free hotel nights

Friends & family discounts

Complimentary meals

Job summary

Andaz Ottawa ByWard Market is seeking an experienced Sales Manager, Groups to identify, solicit, and manage luxury hotel group opportunities with strong guestroom and F&B revenue potential. You will build long‑term client relationships, drive loyalty, and collaborate with Hyatt Sales Force, convention bureaus, and hotel teams to achieve revenue goals.

This role requires flexibility for business travel, including weekends and evenings, and a passion for delivering exceptional service that creates

Qualifications

• Strong interpersonal skills and ability to develop constructive and cooperative working relationships.
• Strong analytical skills and ability to make decisions and solve problems by analyzing information and evaluating results to choose the best solution.
• Develop specific goals and plans to prioritize, organize, and accomplish your work

Responsibilities

• Collaborate with hotel teams, Hyatt Sales Force, Convention Bureaus and other hotel counterparts to drive revenue and ensure customer satisfaction and increase market share.
• Builds and strengthens relationships with existing and new customers, industry organizations to enable future bookings. Activities include sales calls, entertainment, FAM trips, and trade shows.
• Business travel demands based on budgeted events which may include weekends and evenings
• Develops and manages relationships with key stakeholders, both internal and external.
• Interacts with guests to obtain feedback on product quality and service levels and works with operations to align guest needs across departments

Skills

Interpersonal skills

Analytical skills

Goal setting

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

75,000.00 Yearly Canadian Dollar (CAD) pay basis

Summary

At Andaz Ottawa, we believe hospitality is more than a job — it’s how we connect, celebrate, and create spaces where everyone feels welcome. It’s a career for people who genuinely care, and who love bringing others together over memorable experiences.

As Sales Manager, Groups, we are looking for an experienced luxury hotel sales professional. The role includes proactively identifying, soliciting, and managing group opportunities with strong guestroom and event F&B revenue potential for defined market segments as well as Business Travel sales.

You build and maintain long‑term, value‑based client relationships to achieve revenue goals and encourage repeat business. You will also drive customer loyalty by delivering service excellence throughout every interaction, providing the high‑level service needed to grow each account.

Some of the responsibilities include:

Works collaboratively with hotel teams, Hyatt Sales Force, Convention Bureaus and other hotel counterparts to drive revenue and ensure customer satisfaction and increase market share.

Builds and strengthens relationships with existing and new customers, industry organizations to enable future bookings. Activities include sales calls, entertainment, FAM trips, and trade shows.

Business travel demands based on budgeted events which may include weekends and evenings

Develops and manages relationships with key stakeholders, both internal and external.

Understands the overall market including competitors’ strengths and weaknesses, economic trends, supply and demand, and knows how to sell in a competitive manner.

Targets accounts, markets or segments with heavy emphasis on proactive solicitation and account saturation.

Develops and implements an effective sales plan.

Executes designated sales strategies to develop and solicit specific accounts to achieve hotel and individual revenue goals.

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Interacts with guests to obtain feedback on product quality and service levels.

Interacts with the operation team to ensure understanding of guest needs and in creating a working relationship within all areas of the operation

Sales goals will be determined quarterly with the DOSM based on the hotels budget and forecasted projections.

Qualifications

Strong interpersonal skills and ability to develop constructive and cooperative working relationships with others, and maintain them over time.

Strong analytical skills and ability to make decisions and solve problems by analyzing information and evaluating results to choose the best solution.

Develop specific goals and plans to prioritize, organize, and accomplish your work

Hyatt systems knowledge includes the following:

Hyatt SIP is the company’s compensation and incentive program that is paid out quarterly with a year-end achievement status based on actualized revenues to goal achievement.

Extended Health Benefits for you and your dependents and paid medical days.

Employer RRSP Matching Contributions.

Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.

Complimentary meal during shift at the colleague cafeteria

Discounts on food and beverages

2025 Great Place To Work Certified

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading-edge design all create the Andaz concept which is growing worldwide. At Andaz Ottawa ByWard Market, part of Hyatt’s distinguished lifestyle Andaz brand, we bring destination-inspired hospitality to the heart of Ottawa.

As a member of the Hyatt family, we cultivate a culture rooted in care, inclusivity, and genuine connection. Our colleagues selected us because we provide amazing opportunities, growth and development, a caring and inclusive culture.

Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

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