Front Office Clerk

Dynacare; Kelowna; On-site; CAD 26,174 - 31,684; Part time

Job summary

Dynacare in Downtown Kelowna is seeking a Part-time Front Office Clerk to join our customer service team. You will answer calls, support with data entry, and coordinate with physicians and staff to ensure smooth operations.

This on-site role requires a High School Diploma, 3+ years in customer service, and comfort with MS Office. Pay rate $19.00–$22.75 per hour; 20 hours per week, Mon–Fri 10am–2pm with coverage during vacations.

Qualifications

• Minimum 3 years of experience in customer service.
• Experience handling inquiries from physicians, staff and patients.
• Proficient with MS Office Suite (Word, Excel, Outlook).
• Ability to troubleshoot order-entry errors and manage data.
• Familiarity with LIS systems is an asset.

Responsibilities

• Answer telephone inquiries from physicians, LHSC staff and patients.
• Support with troubleshooting and correcting order entry errors.
• Initiate patient recalls and coordinate with couriers and physicians.
• Handle data entry, reports and recollection-related tasks.
• Manage LIS Fax console and report distribution.
• Maintain physician register and respond to emails in general mailbox.

Skills

Customer service

Problem solving

Interpersonal communication

Typing 40 wpm

Education

High School Diploma

Tools

MS Office Suite

LIS systems

Job description

Job Posting: Front Office Clerk

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Front Office Clerk?

As a Front Office Clerk, you are responsible for answering telephone inquiries from physicians, LHSC staff and patients. You will support with troubleshooting and correcting order entry errors, initiating patient recalls and communicating with couriers and physicians regarding specimen transportation. Additionally, you will support the Specimen Processing department.

• Status: Part time (20 hours/week)
• Hours of Work: Mon – Fri, 10am – 2pm. Flexible schedule required for additional vacation and sick coverage.
• Location: Downtown Kelowna
• Discipline: Customer Service – Front Office
• Workstyle: 100% onsite
• Internal Deadline Application Date: Friday April 17, 2026

Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

• Providing customer services excellence answering incoming calls and providing clients, staff and patients with guidance and support
• Data Entry Troubleshooting
• Handle incoming and outbound fax communications to physicians and providers
• Manage LIS Fax console
• Report distribution
• Prepare recollection requisitions and maintain logs
• Check and respond to emails arriving in the general info@ email box
• Maintain physician register in LIS
• Run outstanding reports to ensure result transmission to providers
• Responsible to observe and comply with the policies of the company and applicable legal requirements with respect to confidential information and the protection of privacy
• Contribute towards Dynacare’s learning and knowledge‑based culture by sharing in the responsibility of training and skill development of new team members as requested.
• Liaison with courier team regarding daily provider office pick ups

What YOU bring to the role:

• High School Diploma required
• Basic to intermediate knowledge of medical terminology
• Experience in customer service required (minimum 3 years)
• MOA certification an asset
• Prioritize and self‑manage within a deadline‑oriented environment
• Strong problem solving and issues resolution abilities
• Ability to perform under pressure, and meet tight deadlines
• Capability to apply interpersonal and communication skills and techniques to interact effectively with others at all levels within Dynacare
• Knowledge of MS Office Suite
• Knowledge of LIS systems is an asset
• Ability to type 40 wpm

Working Conditions

• Normal office environment
• Medical laboratory environment
• May sit or stand for prolonged period of time with extensive computer use

Pay rate: $19.00-$22.75 per hour

The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.