Front Office Associate (full-time hourly)

Leon's Furniture; Toronto; On-site; CAD 21,000 - 29,000; Full time

Benefits offered by this job

Benefits after 3 months

Employee discounts

Growth opportunities

Training & development

Job summary

Leon’s Furniture is seeking a Front Office Associate to deliver excellent service to customers in Toronto, both in person and over the phone. This full-time, hourly role processes sales and payments, ensures order accuracy and security, and assists with administrative duties.

Responsibilities include handling voicemails, calling customers to arrange deliveries and pickups, filing daily reports, completing end-of-day procedures, processing A-Z finalized and voids, and updating order comments.

Qualifications

• Clear written and verbal communication is required.
• Friendly, confident personality.
• Strong problem-solving and analytical skills.
• Excellent organizational abilities.
• Ability to work collaboratively with colleagues.
• Professional interaction with customers.
• Ability to stay calm under pressure.
• Positive attitude.

Responsibilities

• Process sales and payments for customers and other requests.
• Check voicemails and follow up with customers.
• Call customers to arrange deliveries and pickups.
• File daily reports and documents.
• Complete end-of-day procedures.
• Process A-Z finalizations and voids.
• Update sales orders comments for reprints.
• Ensure orders to be delivered are paid in full.
• Perform other duties as assigned.

Skills

Communication

Friendly personality

Problem solving

Organizational skills

Team collaboration

Professionalism with customers

Composure under pressure

Positive attitude

Job description

Front Office Associate (full-time hourly)

Regular Full Time Toronto, ON, CA

Leon’s is currently looking for a Full Time Front Office Associate to provide excellent service to customers via phone and in person, to accurately process sales and customer requests, to ensure accuracy and security of customer orders and payments, and to assist with administrative duties.

About Us:

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

• Process sales and payments for customers, as well as other customer requests
• Check voicemails, follow up with customers
• Call customers to set up deliveries and pick ups
• File daily reports and documents
• Complete end-of-day procedures – phones to night service, turn off lights & monitors, ensure area is tidy
• Process A-Z finalized and voids
• Update sales orders comments for reprints
• Ensure that orders to be delivered are paid in full
• Performing various other duties, as assigned

Requirements:

• Ability to communicate clearly, both written and orally
• Fun, friendly, confident personality
• Strong problem solving and analytical skills
• Exceptional organizational skills
• Ability to work collaboratively with fellow colleagues
• Ability to interact professionally with our customers
• Ability to stay calm under pressure
• And most importantly, a POSITIVE ATTITUDE!

We offer:

• Comprehensive Employee Benefit Package after 3 months
• Employee Discounts & Partner Discount Programs
• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
• Continuous, quality education and training on our products and sales techniques

Compensation:

The starting hourly rate for this position is $18.05.

Additional Information:

• Artificial Intelligence (AI) Use: Leon’s may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams.
• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “Do you want to tell us anything else about yourself?” section.