Front Office Associate (full-time hourly)

Leon's Furniture; London; On-site; CAD 21,000 - 29,000; Full time

Benefits offered by this job

Comprehensive Employee Benefit Package

Employee Discounts & Partner Discount

Job summary

Leon’s Furniture in London, Ontario is hiring a Front Office Associate for a full-time hourly role. The position requires providing excellent customer service in person and over the phone, processing sales and payments, and assisting with administrative duties.

A positive attitude, strong communication, and teamwork are essential. Benefits commence after 3 months, with employee and partner discounts available.

Qualifications

• Clear written and verbal communication.
• Strong customer service orientation.
• Excellent problem solving and organizational skills.
• Ability to work collaboratively with colleagues.
• Professional interaction with customers.
• Stays calm under pressure and maintains a positive attitude.

Responsibilities

• Process sales and payments for customers, in person and by phone.
• Check emails/voicemails and follow up with customers.
• Process financing applications and coordinate with Visa D and Easy Finance.
• Call customers to schedule deliveries and pickups.
• Balance cash drawer with supervisor approval.
• File daily reports and print/share reports from prior business day.
• Prepare and finalize pick tickets; complete end-of-day procedures.

Skills

Communication skills

Customer service

Problem solving

Organization

Teamwork

Calm under pressure

Positive attitude

Job description

Front Office Associate (full-time hourly)

Regular Full Time L0041-LONDON, London, ON, CA

3 days ago Requisition ID: 1844

Leon’s is currently looking for a Full Time Front Office Associate to provide excellent service to customers via phone and in person, to accurately process sales and customer requests, to ensure accuracy and security of customer orders and payments, and to assist with administrative duties.

About Us:

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

• Process sales and payments for customers, as well as other customer requests


• Check emails and voicemails, follow up with customers


• Process financing applications and follow up with Visa D and Easy Finance


• Call customers to set up deliveries and pick ups


• Approve and balance cash drawer for approval by Home Office in GERS


• File daily reports and documents


• Print and distribute reports from previous business day


• Generate and finalize pick tickets


• Complete end-of-day procedures – phones to night service, turn off lights & monitors, ensure area is tidy


• Record and file applications & promissory notes


• Process A-Z finalized and voids


• Update sales orders comments for reprints


• Post finance plans, contact numbers around the office and sales floor


• Ensure that orders to be delivered are paid in full


• Performing various other duties, as assigned

Requirements:

• Ability to communicate clearly, both written and orally


• Fun, friendly, confident personality


• Strong problem solving and analytical skills


• Exceptional organizational skills
  
• Ability to work collaboratively with fellow colleagues


• Ability to interact professionally with our customers


• Ability to stay calm under pressure


• And most importantly, a POSITIVE ATTITUDE!

We offer:

• Comprehensive Employee Benefit Package after 3 months


• Employee Discounts & Partner Discount Programs


• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast


• Continuous, quality education and training on our products and sales techniques

Compensation:

The starting hourly rate for this position is $18.05.

Additional Information:

• Artificial Intelligence (AI) Use: Leon’s may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams.


• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “Do you want to tell us anything else about yourself?” section.