Front Office Associate

Niagara Casinos; Niagara Falls; On-site; CAD 26,000 - 34,000; Full time

Job summary

Niagara Casinos is hiring a Front Office Associate on a fixed-term basis. The role centers on delivering personalized guest service, handling registrations, payments, and reservations for guests, entertainment and executives in a luxury setting.

The ideal candidate will have a Hotel Restaurant Management Diploma or 1 year of front desk experience at a 4 Diamond hotel, plus knowledge of LMS and Momentum Card levels. Bilingual abilities are a plus.

Qualifications

• Hotel Restaurant Management Diploma or 1 year front desk experience at a 4 Diamond hotel.
• Knowledge of Momentum Card Levels and LMS is preferred.
• Ability to communicate in multiple languages is a plus.

Responsibilities

• Assist guests with registration and departure and handle payments.
• Ensure guests acknowledge terms and conditions of each stay.
• Assist Gaming Guests, Entertainment, Transient Guests & Executives with reservations.
• Promote promotions, events and Momentum Card benefits property-wide.
• Adapt to business fluctuations while maintaining world-class service.
• Handle high volumes of guest interactions for long periods.
• Make decisions that improve the guest's stay.
• Stand for extended periods during shifts.
• Work safely in line with OH&S policies and legislation.
• Work independently and as part of a team that supports one another.
• Provide flexible support for a 24/7 operation.

Skills

Exceptional communication

Interpersonal skills

Urgency and accountability

Integrity and confidentiality

Education

Hotel Restaurant Management Diploma or 1 year front desk experience at a 4 Diamond hotel

Tools

Hotel Property Management Systems

Job description

Fixed Term (Fixed Term)There are some GREAT PEOPLE out there... we should know we hire them!IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:https://www.myworkday.com/mohegan/d/inst/1$9925/9925$13848.htmldFRONT OFFICE ASSOCIATEContract$21.99Application Deadline: October 25, 2026Do you take pride in delighting guests with personalized service such as remembering their names, special events and room preferences? The Hotel Front Office is the heart of our hotel and sets the tone for an incredible experience. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.The job involves:Performing a variety of skilled tasks to assist guests with their registration and departureHandling various payment methods for services & ensuring Guests acknowledge terms & conditions of each stayAssisting Gaming Guests, Entertainment, Transient Guests & Executives with their reservationsPromoting property wide Promotions & Events, and Momentum Card Holder BenefitsReacting to business fluctuations while maintaining a commitment to world class guest serviceHandling high volumes of guest interactions for long periods of timeMaking decisions pertaining to the betterment of the guest’s stayStanding for extended periods of timeWorking safely, and in compliance with OH&S policies and legislationWorking independently and as one team that supports and helps one anotherFlexibility to support a 24/7 operationThe ideal candidate has:Hotel Restaurant Management Diploma or one year of hotel front desk experience at a 4 Diamond luxury hotelExperience using LMS, and knowledge of Momentum Card LevelsWorking knowledge of Hotel Property Management SystemsKnowledge of Niagara Falls and surrounding areasSense of urgency, accountability, and a high level of integrity and confidentialityAttention to detail and high service standardsExceptional communication and interpersonal skillsThe ability to speak multiple languagesWe thank all applicants for their interest, however, only those selected for an interview will be contacted.We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos