Front Office Associate

Niagara Casinos; Niagara; On-site; CAD 26,000 - 34,000; Full time

Job summary

Niagara Casinos is seeking a Front Office Associate on a fixed-term contract. You will assist guests with check-in/check-out, process payments, and support reservations across Gaming, Entertainment, and Executive services.

The ideal candidate has hotel front desk experience, knowledge of hotel systems, LMS familiarity, and multilingual communication skills. This role is based near Niagara Falls and emphasizes guest service, integrity, and teamwork.

Qualifications

• Hotel Restaurant Management Diploma or 1 year front desk experience at a 4 Diamond luxury hotel.
• Familiar with LMS and Momentum Card Levels.
• Working knowledge of Hotel Property Management Systems.
• Knowledge of Niagara Falls and surrounding areas.
• Strong integrity, confidentiality and high service standards.
• Exceptional communication and interpersonal skills.
• Ability to speak multiple languages.

Responsibilities

• Performing guest registrations and departures with accuracy.
• Handling various payment methods and stating terms clearly.
• Assisting Gaming Guests, Entertainment, Transients & Executives with reservations.
• Promoting property promotions, events, and Momentum Card benefits.
• Maintaining world class guest service during fluctuating business.
• Handling high volumes of guest interactions.
• Making decisions to improve guest stays.
• Standing for extended periods.
• Working safely and in compliance with OH&S policies.
• Working independently and as part of a team.
• Flexibility to support a 24/7 operation.

Skills

Guest service

Multilingual ability

Communication skills

Education

Hotel Restaurant Management Diploma

Tools

Hotel PMS

LMS

Momentum Card Levels

Job description

Fixed Term (Fixed Term)

There are some GREAT PEOPLE out there… we should know we hire them!

FRONT OFFICE ASSOCIATE

Contract

$21.99

Application Deadline: October 25, 2026

Do you take pride in delighting guests with personalized service such as remembering their names, special events and room preferences? The Hotel Front Office is the heart of our hotel and sets the tone for an incredible experience. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.

The job involves:

• Performing a variety of skilled tasks to assist guests with their registration and departure
• Handling various payment methods for services & ensuring Guests acknowledge terms & conditions of each stay
• Assisting Gaming Guests, Entertainment, Transient Guests & Executives with their reservations
• Promoting property wide Promotions & Events, and Momentum Card Holder Benefits
• Reacting to business fluctuations while maintaining a commitment to world class guest service
• Handling high volumes of guest interactions for long periods of time
• Making decisions pertaining to the betterment of the guest's stay
• Standing for extended periods of time
• Working safely, and in compliance with OH&S policies and legislation
• Working independently and as one team that supports and helps one another
• Flexibility to support a 24/7 operation

The ideal candidate has:

• Hotel Restaurant Management Diploma or one year of hotel front desk experience at a 4 Diamond luxury hotel
• Experience using LMS, and knowledge of Momentum Card Levels
• Working knowledge of Hotel Property Management Systems
• Knowledge of Niagara Falls and surrounding areas
• Sense of urgency, accountability, and a high level of integrity and confidentiality
• Attention to detail and high service standards
• Exceptional communication and interpersonal skills
• The ability to speak multiple languages

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos