Front Office Associate

550_Niagara_Complex_Services Complex Services; Hamilton; On-site; CAD 25,000 - 36,000; Full time

Job summary

Niagara Casinos in Canada is seeking a Front Office Associate on a fixed-term contract to deliver exceptional guest service at the hotel front desk. You will assist with registration and departure, handle payments, and support guests across gaming, events, and accommodations.

The ideal candidate holds a Hotel/Restaurant Management Diploma or at least one year of front desk experience at a 4 Diamond luxury hotel, with strong communication and multitasking skills, and the ability to speak multiple

Qualifications

• Diploma in Hotel/Restaurant Management or 1 year front desk experience at a 4 Diamond luxury hotel.
• Experience using LMS and knowledge of Momentum Card Levels.
• Working knowledge of Hotel Property Management Systems.
• Knowledge of Niagara Falls and surrounding areas.
• Strong communication, integrity and confidentiality.

Responsibilities

• Assist guests with registration and checkout.
• Handle various payment methods and confirm terms of stays.
• Assist Gaming Guests, Entertainment, Transient Guests & Executives with reservations.
• Promote property promotions, events, and Momentum Card benefits.
• Maintain world-class guest service during fluctuations and high-volume interactions.
• Work independently and as part of a team to support colleagues.

Skills

Exceptional communication

Interpersonal skills

Multilingual ability

Attention to detail

Sense of urgency

Integrity and confidentiality

Education

Hotel/Restaurant Management Diploma

Tools

PMS (Hotel Property Management System)

LMS

Momentum Card Levels

Job description

Fixed Term (Fixed Term) There are some GREAT PEOPLE out there... we should know we hire them! FRONT OFFICE ASSOCIATE Contract $21.99 Application Deadline: October 25, 2026

Do you take pride in delighting guests with personalized service such as remembering their names, special events and room preferences?

The Hotel Front Office is the heart of our hotel and sets the tone for an incredible experience. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.

The job involves:

• Performing a variety of skilled tasks to assist guests with their registration and departure
• Handling various payment methods for services & ensuring Guests acknowledge terms & conditions of each stay
• Assisting Gaming Guests, Entertainment, Transient Guests & Executives with their reservations
• Promoting property wide Promotions & Events, and Momentum Card Holder Benefits
• Reacting to business fluctuations while maintaining a commitment to world class guest service
• Handling high volumes of guest interactions for long periods of time
• Making decisions pertaining to the betterment of the guest’s stay
• Standing for extended periods of time
• Working safely, and in compliance with OH&S policies and legislation
• Working independently and as one team that supports and helps one another
• Flexibility to support a 24/7 operation

The ideal candidate has:

• Hotel Restaurant Management Diploma or one year of hotel front desk experience at a 4 Diamond luxury hotel
• Experience using LMS, and knowledge of Momentum Card Levels
• Working knowledge of Hotel Property Management Systems
• Knowledge of Niagara Falls and surrounding areas
• Sense of urgency, accountability, and a high level of integrity and confidentiality
• Attention to detail and high service standards
• Exceptional communication and interpersonal skills
• The ability to speak multiple languages

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities.

Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos Since opening its doors on December 9, 1996, Casino Niagara has been non-stop excitement in the heart of the Niagara Tourism area. Just 8 years later, Fallsview Casino resort opened to the public on June 10, 2004. Built on a cliff overlooking the world-famous Horseshoe Falls, Fallsview Casino Resort is the largest and most elegant gaming resort facility in Canada. This world class gaming and entertainment facility is the crown jewel in Niagara's stunning array of wonders.

At Niagara Casinos we pride ourselves on our employees and strive to create a culture for our associates that demonstrate our values every day.

We believe that the differences and unique qualities in people should be celebrated and encouraged.

Every employee that works here should feel valued, respected and accepted.

At Niagara Casinos, EVERYTHING we do is Customer Service.