Artist Protection Supervisor

550_Niagara_Complex_Services Complex Services; Hamilton; On-site; CAD 41,000 - 55,000; Full time

Job summary

Niagara Casinos seeks an Artist Protection Supervisor On Call to safeguard artists, entourage and guests across performances and events. You’ll escort talent, provide stage security, manage access control and lead a unionized guard team under OH&S rules.

The role requires flexibility for a 24/7 operation, with evenings and extended hours on performance days. A law enforcement or security background, CPR/First-Aid and Smart Serve are preferred.

Qualifications

• College diploma in Law Enforcement & Security or equivalent Security experience working in a Casino or hospitality environment (or equivalent), or experience as a Police Officer, Firefighter or EMS Officer
• Experience supervising in a unionized environment
• First-aid & CPR certificate
• Private Security and Investigative Services Act license (as required)
• Smart Serve certification
• Remarkable guest service skills
• Strong communication skills, both written and verbal, and ability to tactfully de-escalate situations
• Strong organizational skills with specific attention to compliance and details
• Knowledge of relevant legislation including Criminal Code and Trespass to Property Act
• Ability to respond during tense situations with sound judgement, tact and diplomacy while ensuring Artist safety

Responsibilities

• Provides Artist Protection before, during and after performances
• Escorts Artists between the Casino and Entertainment Center, and to offsite venues or local attractions as required
• Provides visual and protective stage security
• Performs crowd control and access control duties
• Provides area security and personal protection, including movement through crowds and during meet & greet or autograph sessions while maintaining a high level of Artist privacy and confidentiality
• Assists with executing emergency procedures
• Provides leadership, guidance, supervision and coaching to a unionized Event Security guard team in crowd control, incident response, event duties & responsibilities
• Working safely, and in compliance with OH&S policies and legislation by promoting a safe and hazard free work environment
• Must be able to work extended periods in high-energy environments, crowded environments, including prolonged standing, exposure to loud music, flashing or restrictive lighting, and confined spaces
• Physical demands associated with this position include long periods of standing, extensive walking, ability to lift

Skills

Guest service

Communication

De-escalation

Organizational skills

Legal knowledge

Team leadership

Education

Law Enforcement & Security diploma

Police/EMS experience

Job description

Artist Protection Supervisor On Call

On Call $33.93/hour

Application Deadline: October 25, 2026

The Artist Protection Representative is responsible for the safety and security of Artists, their entourage, and other individuals as required by the Entertainment Programs team.

• Provides Artist Protection before, during and after performances
• Escorts Artists between the Casino and Entertainment Center, and to offsite venues or local attractions as required
• Provides visual and protective stage security
• Performs crowd control and access control duties
• Provides area security and personal protection, including movement through crowds and during meet & greet or autograph sessions while maintaining a high level of Artist privacy and confidentiality
• Assists with executing emergency procedures
• Provides leadership, guidance, supervision and coaching to a unionized Event Security guard team in crowd control, incident response, event duties & responsibilities
• Working safely, and in compliance with OH&S policies and legislation by promoting a safe and hazard free work environment
• Must be able to work extended periods in high-energy environments, crowded environments, including prolonged standing, exposure to loud music, flashing or restrictive lighting, and confined spaces
• Physical demands associated with this position include long periods of standing, extensive walking, ability to lift

Works as one team for the success of the business, demonstrating exceptional interpersonal skills, respect and consideration for others.

Must thrive with an unconventional work schedule; flexibility to work various shifts to support a 24/7 operation frequently work evenings and extended hours on performance days.

Duties as assigned

The ideal candidate has:

• College diploma in Law Enforcement & Security or equivalent Security experience working in a Casino or hospitality environment (or equivalent), or experience as a Police Officer, Firefighter or EMS Officer
• Experience supervising in a unionized environment
• First-aid & CPR certificate
• Private Security and Investigative Services Act license (as required)
• Smart Serve certification
• Remarkable guest service skills
• Strong communication skills, both written and verbal, and ability to tactfully de-escalate situations
• Strong organizational skills with specific attention to compliance and details
• Knowledge of relevant legislation including Criminal Code and Trespass to Property Act
• Ability to respond during tense situations with sound judgement, tact and diplomacy while ensuring Artist safety

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities.

Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos.

Since opening its doors on December 9, 1996, Casino Niagara has been non‑stop excitement in the heart of the Niagara Tourism area.

Just 8 years later, Fallsview Casino resort opened to the public on June 10, 2004.

Built on a cliff overlooking the world-famous Horseshoe Falls, Fallsview Casino Resort is the largest and most elegant gaming resort facility in Canada.

This world class gaming and entertainment facility is the crown jewel in Niagara's stunning array of wonders.

At Niagara Casinos we pride ourselves on our employees and strive to create a culture for our associates that demonstrate our values every day.

We believe that the differences and unique qualities in people should be celebrated and encouraged.

Every employee that works here should feel valued, respected and accepted.

At Niagara Casinos, EVERYTHING we do is Customer Service.