Front Office Agent

Bally's Corporation; Golden Horseshoe; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic and growing global casino-entertainment company as a Guest Services Agent. This role is pivotal in creating a welcoming atmosphere for guests, ensuring their needs are met through exceptional service. You will be responsible for checking guests in and out, handling inquiries, and managing reservations, all while maintaining a positive and professional demeanor. With a focus on teamwork and communication, you will play a crucial role in enhancing the guest experience. Enjoy competitive salary and benefits while working in a vibrant environment that values your contributions.

Benefits

Health Coverage

401(K) with Company Match

Employee Discounts

Qualifications

• High school diploma or GED required.
• Good communication and typing skills are essential.

Responsibilities

• Enhance guest experience through exceptional service.
• Handle reservations, modifications, and payments.

Skills

Teamwork

Communication

Customer Focus

Education

High School Diploma or GED

Job description

Why Bally's?

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, expands its international footprint and enhances its entertainment offerings. It also owns Bally's Interactive International, Bally Bet, and Bally Casino.

Role:

The Guest Services Agent performs various tasks including checking guests in and out, delivering messages, handling complaints, making reservations, and answering calls. This role is crucial in creating the first impression of the hotel for guests.

Responsibilities:

1. Enhance guest experience through exceptional service.
2. Respond to inquiries about the property and services.
3. Relay guest requests to staff and enter messages into the management system.
4. Answer calls promptly and follow emergency procedures when needed.
5. Handle reservations, modifications, and payments.
6. Assist with guest requests and resolve complaints.
7. Maintain accurate folios and perform checkouts.
8. Maintain knowledge of promotions and programs.

Qualifications:

• High school diploma or GED.
• Professional appearance and positive attitude.
• High energy, good communication, and typing skills.
• Ability to handle stress and work flexible hours.
• Basic reading and math skills.

Training:

Mandatory compliance training within 30 days of hire, including courses on safety, cybersecurity, responsible gaming, and harassment awareness.

Working Conditions:

Physical demands include standing, walking, and occasional lifting. Environmental conditions vary from temperature extremes to noise and smoke exposure. Effort levels are mostly light to moderate.

Benefits:

• Competitive salary with performance reviews.
• Health coverage, 401(K) with company match, and discounts.

This description is subject to change, and duties may evolve over time.

Skills (Preferred):

• Teamwork, communication, customer focus.

Equal Opportunity Employer. Applicants will be notified of their rights as per federal laws.