Front Office Administrator

Zenetec Collision; Vaughan; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Closed Sundays

Paid training

Group benefits (full-time)

Positive and supportive work环境

Job summary

Zenetec Collision in Vaughan, Canada, is seeking a friendly Front Office Administrator to be the first point of contact for customers and to ensure satisfaction and loyalty. You will handle inquiries, schedule vehicle estimates and repairs, and manage customer records in a busy automotive repair shop.

The role requires experience in front office or customer support, strong organizational and communication skills, and a valid driver's license.

Qualifications

• Experience in Front Office Administration and/or Customer Support.
• Customer-oriented mindset with experience in retail, sales, service, or hospitality.
• Valid G driver's license and clean driving record.
• Strong phone and listening skills.

Responsibilities

• Welcome customers with a smile and a positive attitude.
• Provide top-notch customer service and answer any questions they may have.
• Build trust and rapport with customers and maintain long-term relationships.
• Schedule appointments for vehicle estimates, repairs, and follow-ups.
• Manage customer accounts, records, and documents.
• Handle incoming phone calls and emails from customers and vendors.
• Receive and organize parts deliveries.
• Work in a fast-paced environment and juggle multiple tasks.
• Use the right tools and methods to provide accurate and complete information.

Skills

Front Office Administration

Customer service

Phone skills

Organizational skills

Time management

Problem solving

Computer literacy

Valid G driver’s license

Education

High school diploma or equivalent

Job description

Do you love cars and people? Do you have a knack for organization and communication? Do you want to work in a family-owned business that values your skills and talents? If you answered yes to these questions, then you might be the perfect fit for ourFront Office Administratorposition atZenetec!

Zenetec is Barrie’s leading Automotive Repair Centre, and we are looking for a friendly, professional, and reliable person to join our team. As a Front Office Administrator, you will be the first point of contact for our customers, and you will play a vital role in ensuring their satisfaction and loyalty.

What you will do:

• Welcome customers with a smile and a positive attitude
• Provide top-notch customer service and answer any questions they may have
• Build trust and rapport with customers and maintain long-term relationships
• Schedule appointments for vehicle estimates, repairs, and follow-ups
• Manage customer accounts, records, and documents
• Handle incoming phone calls and emails from customers and vendors
• Receive and organize parts deliveries
• Work in a fast-paced environment and juggle multiple tasks
• Use the right tools and methods to provide accurate and complete information

What you need:

• Experience in Front Office Administration and/or Customer Support
• Customer-oriented mindset and experience in retail, sales, service, or hospitality
• Dependability, reliability, and attention to detail
• Strong phone and listening skills
• Organization, problem-solving, and time-management skills
• Computer literacy and proficiency in software applications
• High school diploma or equivalent
• Familiarity with automotive repair processes and terminology (an asset)
• Valid G driver’s license and clean driving record

What we offer:

• Full-time work (closed Sundays)
• Paid training and personal growth opportunities
• Group benefits (full-time)
• Positive and supportive work environment
• Management that appreciates your drive, skills, and abilities
• A chance to make a difference in a successful, local business

If this sounds like the opportunity you’ve been looking for, don’t hesitate to contact us today! We can’t wait to meet you and welcome you to the Zenetec family.

We thank all interested candidates, but only those selected for an interview will be contacted.

Zenetec is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.