Front of House Supervisor

Cineplex; Toronto; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading entertainment company is seeking a Front of House (FOH) VIP Supervisor to manage a dedicated team, ensuring exceptional service for VIP guests. Responsibilities include training staff, maintaining guest satisfaction, and managing the ambiance. The ideal candidate will have a passion for hospitality, strong communication skills, and at least 2 years of experience in a similar environment.

Qualifications

• Minimum 2 years of experience in a bar, licensed restaurant, or similar environment.
• Safe food handling and Smart Serve certification preferred.

Responsibilities

• Leading and managing a team of FOH employees to ensure exceptional service.
• Maintaining a high guest satisfaction rate by monitoring service aspects.
• Reconciling end-of-the-night funds.

Skills

Communication

Problem Solving

Organizational Skills

Education

College or Hospitality degree

Job description

1 week ago Be among the first 25 applicants

Front of House (FOH) VIP Supervisor

Reporting to the Front of House Manager, the key responsibilities for this position are:

• Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience
• Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring the guest’s experience
• Accomplishing restaurant human resource objectives by enforcing all policies and procedures; hiring and reviewing staffing levels for host/hostesses, servers, and bartenders to maximize productivity
• Maintaining an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, and maintaining an immaculate dining area
• Reconciling end-of-the-night funds
• Managing stress in a fast-paced, high-pressured environment
• Solving problems and resolving conflicts proactively through analysis, critical thinking, and flexibility; following up with guests when issues arise to ensure their satisfaction

Work location:

CPX Don Mills VIP, Toronto

What you will do:

As a Front of House (FOH) VIP Supervisor, reporting to the Front of House Manager, your responsibilities include:

• Leading, training, supporting, coaching, motivating, and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience
• Maintaining a high guest satisfaction rate by monitoring all service aspects
• Enforcing all policies and procedures, hiring, and reviewing staffing levels for host/hostesses, servers, and bartenders
• Creating an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, food presentation, and maintaining cleanliness
• Reconciling end-of-the-night funds
• Managing stress effectively in a fast-paced environment
• Proactively solving problems and resolving conflicts, following up with guests to ensure satisfaction

What you need to become a successful member of this team:

• A passion for hospitality and commitment to service excellence in a fast-paced environment
• Ability to initiate innovative sales and food service activities
• Safe food handling and Smart Serve certification preferred
• A flexible schedule including evenings, weekends, and holidays
• College or Hospitality degree preferred
• Minimum 2 years of experience in a bar, licensed restaurant, or similar environment

Personality Requirements:

• Good communication skills and friendliness to establish rapport with guests and staff
• Outgoing personality that enjoys interacting with others
• Strong organizational skills, including stock management
• Proactive problem solver to prevent guest concerns
• Computer literacy for daily tasks
• Operational skills in stock management and ordering
• Professional demeanor in a hospitality environment

Inclusion & Diversity:

Cineplex and its affiliates are equal opportunity employers, committed to diversity and fair hiring practices. We encourage applications from all backgrounds.

Accessibility:

We aim to provide accessible employment opportunities. Contact us at 416-323-6600 or [e-mail] for accommodations during the hiring process.

While we appreciate all interest, only candidates selected for an interview will be contacted.