Front of House Supervisor - Cineplex Varsity and VIP

Cineplex Inc; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an enthusiastic Front of House Supervisor to enhance the guest experience at its VIP Cinemas. This role involves leading a dedicated team, ensuring high service standards, and maintaining an engaging atmosphere. Ideal candidates will have a passion for hospitality, strong communication skills, and a proactive approach to problem-solving. Join a dynamic environment where your contributions will shape the future of movie-going experiences, offering opportunities for growth in a vibrant food and beverage setting. If you thrive in fast-paced environments and enjoy making a difference, this position is for you!

Qualifications

• Minimum 2 years experience in a bar or licensed restaurant.
• Safe food handling and smart serve certification preferred.

Responsibilities

• Lead and manage a team to ensure exceptional service.
• Monitor guest satisfaction and maintain service standards.
• Resolve conflicts and ensure a memorable ambience.

Skills

Hospitality

Communication Skills

Problem Solving

Organizational Skills

Sales Initiatives

Education

College Degree in Hospitality

Tools

Computer Literacy

Job description

Front of House Supervisor - Cineplex Varsity and VIP

Front of House Supervisor - Cineplex Varsity and VIP

Work location: CPX Varsity and VIP

City: Toronto

What you will do:

Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar offers cocktails, martinis, beer and wine selections. Our diverse menu includes popular selection of appetizers, entrees and desserts. The wide variety of VIP food and drink contribute to Cineplex’s ranking as one of the top 15 food and beverage providers in Canada. As a rapidly expanding area of Cineplex’s business, the Cineplex VIP Cinemas offers exciting food and beverage career opportunities for energetic, experienced individuals who are looking for growth and development in the food and beverage industry.

Right now Cineplex is looking for a dynamic: Front of House (FOH) VIP Supervisor Reporting to the Front of House Manager, the key responsibilities for this position are:

• Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience.
• Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring the guest’s experience.
• Accomplishing restaurant human resource objectives by enforcing all policies and procedures Hiring and reviewing staffing levels for host/hostesses, servers and bartenders to maximize productivity.
• Maintaining an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area.
• Reconciling end of the night funds Managing stress in a fast-paced, high-pressured environment.
• Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction.

What you need to become a successful member of this Team:

• A passion for hospitality and commitment to service excellence in a fast-paced service environment.
• Ability to initiate innovative and creative sales and food service activities.
• Safe food handling and smart serve certification is preferential.
• A flexible schedule that includes evenings, weekends and holidays.
• Ideal candidates would possess a college or Hospitality degree.
• A minimum of 2 years previous experience in a bar, licensed restaurant, or similar environment is a requirement.

Personality Requirements:

• Good Communication Skills - The FOH Supervisor is friendly, has strong communication skills, and can establish an instant rapport with Guests and employees of all demographics.
• Outgoing Personality - The FOH Supervisor is an outgoing person who truly enjoys interacting with others.
• Strong Organizational Skills – The FOH Supervisor will have the responsibility of ensuring all wine, beer and liquor stock is organized on a daily basis.
• Proactive Problem Solver – The supervisor will actively seek to prevent guest concerns from occurring versus solving them afterwards.
• Computer Literacy – The ability to use a computer for various tasks on a daily basis is required.
• FOH Operational Skills – Ability to properly count and weigh various stock, and determine order amounts for the building.
• Hospitality Acumen – The FOH Supervisor must have the ability to carry themselves professionally in a hospitality environment for the benefit of all guests.

Inclusion & Diversity

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail].

While we appreciate all interest, only those candidates selected for an interview will be contacted.

We are driven by a united passion for delivering exceptional experiences. Become part of our award-winning culture! Our next evolution starts with you.