Front of House Staff

The Derrick Golf and Winter Club; Edmonton; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Staff meals

Training and development opportunities

Pro Shop discounts

Job summary

The Derrick Golf and Winter Club in Edmonton, Canada seeks Front of House Staff to deliver exceptional member and guest service across lounges, cafés, banquets and event areas. Reporting to F&B leadership, you will be professional, personable, and team-oriented, contributing to a positive experience for every member.

Responsibilities include serving in line with club standards, maintaining a clean and organized service area, assisting with setups, openings and closing procedures, and

Qualifications

• ProServe certification is required.
• Experience in hospitality, food & beverage, or customer service is an asset.
• Experience in private clubs, restaurants, banquets, or similar environments is an asset.

Responsibilities

• Provide friendly, professional, and attentive service to members and guests.
• Assist with setting, serving, clearing, and resetting dining and event areas as required.
• Follow club procedures for liquor service, opening/closing, cleaning and sanitation.
• Work collaboratively with servers, bartenders, culinary staff, supervisors, managers and other Club departments.

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Education

ProServe certification

Job description

Job Summary

Reporting to the Food & Beverage leadership team, Front of House Staff are responsible for providing exceptional service to members and guests while supporting the daily operations of the Club's Food & Beverage areas. Front of House positions may include service in the Lounge, Café, Banquets, Snack Shack, and other Club dining and event areas.

The successful candidate will be professional, personable, team-oriented, and committed to creating a positive experience for every member and guest.

Duties and Responsibilities

Member & Guest Service

• Provide friendly, professional, and attentive service to members and guests.
• Ensure member and guest satisfaction by responding to requests in a timely and courteous manner.
• Maintain a welcoming and professional presence while representing The Derrick Golf and Winter Club.

Food & Beverage Service

• Provide food and beverage service in accordance with Club standards and procedures.
• Assist with setting, serving, clearing, and resetting dining and event areas as required.
• Ensure the proper handling, cleaning, and storage of equipment, glassware, china, and silverware.
• Follow established opening, closing, cleaning, and sanitation procedures.
• Maintain a clean, organized, and professional service area throughout the shift.
• Follow all applicable liquor service requirements and Club procedures.

Teamwork & Operations

• Work collaboratively with servers, bartenders, culinary staff, supervisors, managers, and other Club departments.
• Assist team members as required to ensure smooth and efficient service.
• Complete assigned duties and responsibilities in a timely and professional manner.
• Be adaptable and willing to work in various Front of House areas based on operational needs.

Working Environment

• Fast-paced, team-oriented environment with a strong focus on member and guest service.
• Ability to remain professional and organized during busy periods.
• Ability to work flexible hours, including evenings, weekends, holidays, and special events as required.
• Ability to stand and walk for extended periods and perform the physical requirements of the position.

Qualifications

Education & Experience

• Previous experience in food and beverage, hospitality, customer service, or a related environment is considered an asset.
• Previous serving experience is an asset for service focused positions.
• Previous experience in a private club, restaurant, banquet, or hospitality environment is considered an asset.
• ProServe certification is required.

Skills & Knowledge

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Professional, positive, and approachable manner.
• Ability to work effectively as part of a diverse team.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong attention to detail and cleanliness.
• Willingness to learn Club procedures, service standards, menus, and beverage offerings.

Why Work with Us?

At The Derrick Golf and Winter Club, we are proud to offer a welcoming and team oriented workplace where employees have opportunities to learn, grow, and be recognized for their contributions.

Employees enjoy:

• Competitive wages
• Staff meals
• Training and development opportunities
• Pro Shop discounts
• A diverse and welcoming work culture

Learn more about The Derrick Golf and Winter Club:

https://www.derrickclub.com/Our_Club/Testimonials