Banquet Supervisor

The Derrick Golf and Winter Club; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Staff meal allowance

Staff discounts

Competitive wages

Comprehensive Benefits package

Training & Development

Pro Shop Discounts

Diverse and Welcoming Work Culture

Job summary

The Derrick Golf and Winter Club in Edmonton is seeking a dedicated and experienced Banquet Supervisor to join our dynamic team. Reporting to the Banquet Manager, the Banquet Supervisor will liaise with the Banquet Manager, Catering Manager, and other F&B Management to ensure open lines of communication to execute all Banquets and Events to the highest Standard.

Responsibilities include assisting with operations, delivering excellent member service, promoting a positive team environment, and

Qualifications

• Solid written and verbal communication skills.
• A passion for process improvement, great problem-solving, and decision-making abilities.
• Solid manager of people with a track record of building effective relationships.
• Superior customer service and multi-tasking skills.
• Proficient with computers.
• Ability to build effective teams, inspire others to go above and beyond and provide coaching where needed.

Responsibilities

• Assist Banquets Manager with the overall operations of events and functions at the Club.
• Provide excellent customer service to members and their guests.
• Assist with promoting and maintaining a positive team environment.
• Assist with resolving issues with members.
• Stay up to date with industry best practices and policy changes including hospitality, catering and sales.
• Ensure staff are up to date on changes to policies and procedures.
• Ensure proper handling and cleaning of equipment, glass, china, and silverware.
• Communicate special requests or concerns to direct supervisor.
• Follow opening and closing procedures to secure areas.
• Prepare cocktails, pour wine and beer for guests.
• Serve food and beverages and take payments as required.
• Check guest identification if they appear under 25.
• Other duties as required.

Skills

Communication skills

People management

Customer service

Problem-solving

Team building

Computer proficiency

Coaching staff

Job description

About The Derrick Golf and Winter Club

The Derrick Golf and Winter Club is Edmonton's most complete family-oriented private club. Members of all ages and abilities enjoy golf, tennis, swimming, racquet sports, and a wide range of athletic and social activities year-round, all within a friendly, safe, and first-class environment.

We are currently seeking a dedicated and experienced Banquet Supervisor to join our dynamic team.

Job Summary

Reporting to the Banquet Manager, the Banquet Supervisor will liaise with the Banquet Manager, Catering Manager, and other F&B Management to ensure open lines of communication to execute all Banquets and Events to the highest Standard. Responsibilities and essential job functions include but are not limited to the following:

Duties and Responsibilities

• Assist the Banquets Manager and other supervisors with the overall operations of events and functions at the Club.
• Provide excellent customer service to members and their guests.
• Assist with promoting and maintaining a positive team environment.
• Assist with resolving issues with members.
• Staying up to date with the latest industry best practices standards based off the legislative and government mandated policy changes including hospitality, catering and sales
• Ensure all staff are up to date on changes to legislative or policy changes.
• Assist all staff to ensure they are adhering to all policies and procedures designated by the club.
• Member and guest satisfaction
• Service in a timely and professional manner
• Follow all policies, procedures, and safety guidelines outlined by the Club.
• Ensure the proper handling and cleaning of equipment, glass, China, and silverware.
• Ensure immediate communication of special requests or concerns made by members and their guests to direct supervisor.
• Follow all opening and closing procedures to ensure areas are secured.
• Prepare cocktails, pour wine and beer for guests.
• Serve food and beverage and take payment as required.
• Check guest identification if they appear under the age of 25.
• Other duties as required.

Education and Experience

• Solid written and verbal communication skills
• A passion for process improvement, great problem-solving, and decision-making abilities
• Solid manager of people with a track record of building effective relationships
• Superior customer service and multi-tasking skills
• Proficient with computers
• Ability to build effective teams, inspire others to go above and beyond and provide coaching where needed.

Qualifications

• 3 or more years' relevant working experience
• Strong knowledge of contracts, catering, and sales
• Proserve

Work Environment

• Able to work under pressure in a fast-paced work environment.
• Working directly with a diverse team of servers, chefs, and managers
• Ability to work a flexible work schedule including weekends, evenings, and some holidays.
• Standing or walking for a long period of time
• Moving and setting tables for the events

Why Work with Us

• Staff meal allowance
• Staff discounts
• Competitive wages
• Comprehensive Benefits package
• Training & Development
• Pro Shop Discounts
• Diverse and Welcoming Work Culture

Learn more about us by visiting - https://www.derrickclub.com/Our_Club/Testimonials