Front of House Manager (SFU Dining Commons)

Chartwells Higher Education; Burnaby; On-site; CAD 55,000 - 75,000; Full time

Job summary

Chartwells Higher Education is seeking a Front of House Manager at SFU Dining Commons in Burnaby to oversee 150 unionized associates and ensure exceptional guest service around the clock. The role focuses on customer relations, staff supervision, safety, and smooth daily operations.

You will lead recruitment, training, shift coordination, and adherence to dining standards in a fast-paced, 24/7 environment within SFU Dining Services.

Qualifications

• 3+ years of experience in food service management or hospitality operations.
• Strong knowledge of food safety regulations and best practices.
• Excellent organizational and communication skills.
• Experience with sustainability initiatives and waste management preferred.
• Previous experience in a unionized workplace is an asset.

Responsibilities

• Build and maintain positive relationships with customers, SFU stakeholders, Residence Management, Residence Life, and the Dining Commons management team.
• Deliver exceptional customer service and respond to guest feedback while accommodating diverse dietary needs with the culinary team.
• Oversee daily front-of-house operations, including floor inspections, service standards, cleanliness, and signage.
• Execute promotional calendars, special events, and initiatives to enhance the dining experience.
• Supervise, coach, and support unionized associates; foster a positive, productive work environment.
• Support recruitment, onboarding, and training of new associates per Compass standards.
• Review staffing schedules, coordinate sick-call coverage, and ensure compliance with the collective bargaining agreement.
• Review and approve employee timecards, overtime, and time adjustments per policy.
• Manage daily cash-handling procedures including deposits and safekeeping for courier collection.
• Monitor compliance with QA, OH&S, food safety, sanitation, and security standards with the culinary/management teams.
• Complete operational inspections, audits, and documentation; keep records up to date.
• Maintain effective shift communication through logs, handovers, and escalation of concerns.

Skills

Food service management

Hospitality operations

Organizational skills

Communication skills

Job description

Front of House Manager (SFU Dining Commons)

Job Category: Service & Hospitality

Requisition Number: FRONT009153

• Full-Time
• On-site

Locations

Showing 1 location

62351-SFU Dining Commons- | 62351
SFU Dining Services
8888 University Drive
BURNABY, BC V5A 1S6, CAN

Description

Job function : Ensure Customer & Client needs are met in all areas at the dining hall.

Overview : This is a 7 day per week operation that is open 24 hours per day. This unit has a team of approx. 150 unionized associates.

Duties :

• Build and maintain positive relationships with customers, SFU stakeholders, Residence Management, Residence Life, and the Dining Commons management team.
• Deliver exceptional customer service, respond to guest feedback, and accommodate diverse dietary needs in collaboration with the culinary team.
• Oversee daily front-of-house operations, including floor inspections, service standards, cleanliness, menu signage, and operational readiness.
• Execute established promotional calendars, special events, and initiatives to enhance the dining experience.
• Supervise, coach, and support unionized associates, fostering a positive, productive, and respectful work environment.
• Support recruitment, onboarding, and training of new associates in accordance with Compass standards.
• Review daily staffing schedules, coordinate sick-call coverage, conduct shift briefings, and ensure compliance with the collective bargaining agreement.
• Review and approve employee timecards, including overtime, sick pay, and time adjustments, in accordance with company policies.
• Manage daily cash-handling procedures, including cash float distribution, cash reconciliation, preparation of bank deposits, and secure placement in the accounting safe for courier collection.
• Monitor and maintain compliance with quality assurance, occupational health and safety, food safety, sanitation, and security standards in collaboration with the culinary and management teams.
• Complete required operational inspections, audits, and documentation, ensuring records remain accurate and up to date.
• Maintain effective communication between shifts through detailed management logbook entries, shift handovers, and timely escalation of operational concerns.

Qualifications

• 3+ years of experience in food service management or hospitality operations.
• Strong knowledge of food safety regulations and best practices.
• Excellent organizational and communication skills.
• Experience with sustainability initiatives and waste management preferred.
• Ability to adapt to a dynamic, creative environment.
• Previous experience in a unionized workplace is an asset.