Front of House Manager (SFU Dining Commons)

Compass Group Canada; Burnaby; On-site; CAD 52,000 - 70,000; Full time

Job summary

Compass Group Canada is seeking an experienced dining services leader for the SFU dining hall in Burnaby. The role oversees front-of-house operations, supervises a unionized staff of ~150, and ensures exceptional customer service and adherence to food safety standards.

The ideal candidate will drive daily operations, manage promotional events, coordinate staffing and training, and uphold quality, health, and safety protocols in a fast-paced, 24/7 environment.

Qualifications

• 3+ years of experience in food service management or hospitality operations.
• Strong knowledge of food safety regulations and best practices.
• Excellent organizational and communication skills.
• Experience with sustainability initiatives and waste management preferred.
• Ability to adapt to a dynamic, creative environment.
• Previous experience in a unionized workplace is an asset.

Responsibilities

• Build and maintain positive relationships with customers, SFU stakeholders, Residence Management, Residence Life, and the Dining Commons management team.
• Deliver exceptional customer service, respond to guest feedback, and accommodate diverse dietary needs in collaboration with the culinary team.
• Oversee daily front-of-house operations, including floor inspections, service standards, cleanliness, menu signage, and operational readiness.
• Execute established promotional calendars, special events, and initiatives to enhance the dining experience.
• Supervise, coach, and support unionized associates, fostering a positive, productive, and respectful work environment.
• Support recruitment, onboarding, and training of new associates in accordance with Compass standards.
• Review daily staffing schedules, coordinate sick-call coverage, conduct shift briefings, and ensure compliance with the collective bargaining agreement.
• Review and approve employee timecards, including overtime, sick pay, and time adjustments, in accordance with company policies.
• Manage daily cash-handling procedures, including cash float distribution, cash reconciliation, preparation of bank deposits, and secure placement in the accounting safe for courier collection.
• Monitor and maintain compliance with quality assurance, occupational health and safety, food safety, sanitation, and security standards in collaboration with the culinary and management teams.
• Complete required operational inspections, audits, and documentation, ensuring records remain accurate and up to date.
• Maintain effective communication between shifts through detailed management logbook entries, shift handovers, and timely escalation of operational concerns.

Skills

Food service management

Hospitality operations

Food safety

Organizational skills

Communication

Sustainability

Job description

Job function

Ensure Customer & Client needs are met in all areas at the dining hall.

Overview

This is a 7 day per week operation that is open 24 hours per day. This unit has a team of approx. 150 unionized associates.

Duties

• Build and maintain positive relationships with customers, SFU stakeholders, Residence Management, Residence Life, and the Dining Commons management team.
• Deliver exceptional customer service, respond to guest feedback, and accommodate diverse dietary needs in collaboration with the culinary team.
• Oversee daily front-of-house operations, including floor inspections, service standards, cleanliness, menu signage, and operational readiness.
• Execute established promotional calendars, special events, and initiatives to enhance the dining experience.
• Supervise, coach, and support unionized associates, fostering a positive, productive, and respectful work environment.
• Support recruitment, onboarding, and training of new associates in accordance with Compass standards.
• Review daily staffing schedules, coordinate sick-call coverage, conduct shift briefings, and ensure compliance with the collective bargaining agreement.
• Review and approve employee timecards, including overtime, sick pay, and time adjustments, in accordance with company policies.
• Manage daily cash-handling procedures, including cash float distribution, cash reconciliation, preparation of bank deposits, and secure placement in the accounting safe for courier collection.
• Monitor and maintain compliance with quality assurance, occupational health and safety, food safety, sanitation, and security standards in collaboration with the culinary and management teams.
• Complete required operational inspections, audits, and documentation, ensuring records remain accurate and up to date.
• Maintain effective communication between shifts through detailed management logbook entries, shift handovers, and timely escalation of operational concerns.

Qualifications

• 3+ years of experience in food service management or hospitality operations.
• Strong knowledge of food safety regulations and best practices.
• Excellent organizational and communication skills.
• Experience with sustainability initiatives and waste management preferred.

• Ability to adapt to a dynamic, creative environment.
• Previous experience in a unionized workplace is an asset.