Dining Room Supervisor, Full Time

Chartwells Higher Education; Greater Sudbury; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Dynamic team environment

Leadership development opportunities

Impact on student dining experience

Job summary

Chartwells Higher Education in Sudbury, Ontario, is seeking a Dining Hall Supervisor to lead frontline dining hall operations in a fast-paced environment.

The role emphasizes hospitality, food safety and customer service, with responsibilities including supervising staff, ensuring temperature control and allergen management, and maintaining cleanliness. Flexible shifts, including evenings and weekends, are required to support student dining needs.

Qualifications

• Supervisory experience in dining hall or hospitality.
• Strong knowledge of food safety, safe temperatures, allergen awareness, and sanitation.
• Excellent communication, leadership and customer service skills.
• Ability to stay calm, organized and solution-focused in a high-volume environment.
• Strong attention to detail and commitment to cleanliness.
• Ability to motivate and hold team members accountable.
• Food Handler Certification is considered an asset.
• Ability to work flexible shifts, including evenings and weekends.

Responsibilities

• Supervise daily dining hall operations and ensure a welcoming, efficient service.
• Lead, coach, and support front-of-house employees while promoting teamwork and accountability.
• Monitor temperatures, allergen controls, food presentation, portioning, and service standards.
• Ensure cleaning, sanitation, and health-and-safety procedures are followed.
• Maintain a clean, organized dining room during all service periods.
• Engage with students and customers, address feedback, and resolve concerns professionally.
• Coordinate service flow during busy periods and ensure all stations are staffed and operational.
• Complete opening, closing, sanitation, temperature, and operational checklists accurately.
• Communicate operational needs, staffing concerns, and customer feedback to management.
• Support training and onboarding of new employees.
• Assist with inventory control, merchandising, restocking, and waste minimization.
• Ensure compliance with company policies, client expectations, and food safety regulations.

Skills

Supervisory experience

Food safety knowledge

Customer service

Leadership

Communication skills

Detail oriented

Flexibility

Allergen awareness

Job description

17551-Laurentian - Pod - | 17551
935 Ramsey Lake Road
SUDBURY, ON P3E 2C6, CAN

Description

Dining Hall Supervisor

We are seeking an outgoing and highly motivated Dining Hall Supervisor to lead daily front-of-house operations in a large, fast-paced dining environment. The successful candidate will have strong customer service skills, a passion for hospitality, and in-depth knowledge of food safety, safe food temperatures, allergen awareness, cleanliness, and sanitation standards.

Key Responsibilities

• Supervise daily dining hall operations and ensure a welcoming, efficient, and positive experience for students and customers.
• Lead, coach, and support front-of-house employees while promoting teamwork and accountability.
• Monitor food temperatures, allergen controls, food presentation, portioning, and service standards.
• Ensure cleaning, sanitation, and health and safety procedures are consistently followed.
• Maintain a clean, organized, and safe dining room throughout all service periods.
• Engage regularly with students and customers, respond to feedback, and resolve concerns professionally.
• Coordinate service flow during busy periods and ensure all stations are properly staffed and operational.
• Complete opening, closing, sanitation, temperature, and operational checklists accurately.
• Communicate operational needs, staffing concerns, and customer feedback to the management team.
• Support training and onboarding of new employees.
• Assist with inventory control, merchandising, restocking, and minimizing waste.
• Ensure compliance with company policies, client expectations, and applicable food safety regulations.

Qualifications and Skills

• Previous supervisory experience in a dining hall, restaurant, hospitality, institutional food service, or similar environment.
• Strong knowledge of food safety, safe food temperatures, allergen awareness, and sanitation practices.
• Excellent communication, leadership, and customer service skills.
• Ability to remain calm, organized, and solution-focused in a high-volume environment.
• Strong attention to detail and commitment to cleanliness.
• Ability to motivate and hold team members accountable.
• Food Handler Certification is considered an asset.
• Ability to work flexible shifts, including evenings and weekends, as required.

What We Offer

• A dynamic and collaborative work environment.
• Opportunities for leadership development and career growth.
• The opportunity to make a meaningful impact on the student dining experience.
• A role where hospitality, food safety, cleanliness, and customer satisfaction are highly valued.