Front of House (FOH) Server

Downtown Naan and Kabob; Toronto; On-site; CAD 21,000 - 26,000; Full time

Job summary

Downtown Naan and Kabob is seeking an enthusiastic FOH Cashier/Customer Service to welcome guests, take orders, and process payments at the POS. You will help guests select menu items and ensure accurate orders.

You will maintain knowledge of promotions, answer inquiries over the phone for take-out, and keep the front of house clean and organized. The role requires strong English and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Prior cashier and server experience is an asset.
• Experience with POS systems is preferred.

Responsibilities

• Greets every customer entering the premise with a warm smile and in a hospitable manner.
• Maintains strong knowledge of the restaurant’s menu including in house promotions.
• Assists customers with menu selection and answers all questions in a respectful and patient manner to elevate customer experience and score on suggestive selling.
• Repeats customer orders for accuracy before entering them into the POS.
• Processes payments at the POS and handles all transactions in accordance with company policies and procedures.
• Delivers food from the kitchen line to the customer and thanks the customer for coming and encourages them to visit again.
• Answers incoming phone calls to process take-out orders or answer customer inquiries.
• Maintains a clean and organized restaurant-front.
• Busses and cleans tables in between customers to ensure a clean and sanitary dining environment.
• Performs other additional duties as assigned.

Skills

Attention to detail

Communication

POS operation

Conflict resolution

Customer service

Time management

Teamwork

Multitasking

English proficiency

Fast-paced environment

Education

High school diploma or equivalent

Tools

POS system

Job description

The FOH Cashier/Customer Service interacts with restaurant customers to take orders and process payments at the Point-of-Sale system (POS). This role involves wowing guests with outstanding service and hospitality, especially when greeting customers and serving their orders.

Responsibilities

• Greets every customer entering the premise with a warm smile and in a hospitable manner
• Maintains strong knowledge of the restaurant’s menu including in house promotions
• Assists customers with menu selection and answers all questions in a respectful and patient manner to elevate customer experience and score on suggestive selling
• Repeats customer orders for accuracy before entering them into the POS
• Processes payments at the POS and handles all transactions in accordance with company policies and procedures
• Delivers food from the kitchen line to the customer and thanks the customer for coming and encourages them to visit again
• Answers incoming phone calls to process take-out orders or answer customer inquiries
• Maintains a clean and organized restaurant-front
• Busses and cleans tables in between customers to ensure a clean and sanitary dining environment
• Performs other additional duties as assigned

Skills

Education

• High school diploma or equivalent

Skills

• Attention to detail: to ensure orders and transactions are processed accurately
• Communication and interpersonal skills: to effectively communicate with restaurant employees, management, and customers
• Computer proficiency: to operate the POS
• Conflict-resolution and problem-solving skills: to address any concerns raised by customers and resolve conflicts as they arise
• Customer service skills: use a positive attitude to assist and service customers
• Time management and organizational skills: to self-direct performance and fulfill assigned duties
• Team player: to create a seamless workflow especially during peak hours
• Ability to work in a fast-paced environment and multitask
• Strong command of English, both verbal and written

Experience

• Prior experience as a cashier and server an asset

Working Conditions

• Rotating shifts scheduled around and during the restaurant’s hours of operation including evenings, weekends, and statutory holidays
• Fast-paced environment during peak hours

Efforts

Physical Efforts

• Must be able to stand, move, and reach for extended periods of time

Mental Efforts

• Accuracy while taking orders and processing transactions at the POS
• Handling customer complaints and ensuring their satisfaction