Front of House (FOH) Server

Woodbridge Naan and Kabob; Vaughan; On-site; CAD 26,000 - 36,000; Full time

Job summary

Woodbridge Naan and Kabob in Vaughan (Canada) is looking for a Front of House Cashier/Customer Service to greet guests, take orders, and process payments at the POS with warmth and hospitality.

You will deliver outstanding service, answer questions about the menu, and ensure accuracy of orders and transactions, while contributing to a clean and welcoming dining area. This fast-paced role requires strong English communication and the ability to multitask during peak hours.

Qualifications

• High school diploma or equivalent required.
• Cashier and POS experience considered an asset.
• Strong English communication and customer service skills required.
• Ability to multitask in a fast-paced environment with attention to detail.

Responsibilities

• Greets every customer entering the premise with a warm smile.
• Maintains knowledge of menu and promotions.
• Assists customers with menu selection and answers questions.
• Repeats orders for accuracy before entering them into the POS.
• Processes payments at the POS following company policies.
• Delivers food from kitchen to customer and thanks them.
• Answers phone calls to take-out orders or inquiries.
• Maintains a clean and organized restaurant-front.
• Buses and cleans tables between customers.
• Performs other duties as assigned.

Skills

Attention to detail

Communication and interpersonal skills

Computer proficiency

Conflict-resolution and problem-solv

Customer service skills

Time management

Team player

Ability to multitask

English proficiency (verbal and writt"

Education

High school diploma or equivalent

Job description

The FOH Cashier/Customer Service interacts with restaurant customers to take orders and process payments at the Point-of-Sale system (POS). This role involves wowing guests with outstanding service and hospitality, especially when greeting customers and serving their orders.

Responsibilities

• Greets every customer entering the premise with a warm smile and in a hospitable manner
• Maintains strong knowledge of the restaurant’s menu including in house promotions
• Assists customers with menu selection and answers all questions in a respectful and patient manner to elevate customer experience and score on suggestive selling
• Repeats customer orders for accuracy before entering them into the POS
• Processes payments at the POS and handles all transactions in accordance with company policies and procedures
• Delivers food from the kitchen line to the customer and thanks the customer for coming and encourages them to visit again
• Answers incoming phone calls to process take-out orders or answer customer inquiries
• Maintains a clean and organized restaurant-front
• Busses and cleans tables in between customers to ensure a clean and sanitary dining environment
• Performs other additional duties as assigned

Skills

Education

• High school diploma or equivalent

Skills

• Attention to detail: to ensure orders and transactions are processed accurately
• Communication and interpersonal skills: to effectively communicate with restaurant employees, management, and customers
• Computer proficiency: to operate the POS
• Conflict-resolution and problem-solving skills: to address any concerns raised by customers and resolve conflicts as they arise
• Customer service skills: use a positive attitude to assist and service customers
• Time management and organizational skills: to self-direct performance and fulfill assigned duties
• Team player: to create a seamless workflow especially during peak hours
• Ability to work in a fast-paced environment and multitask
• Strong command of English, both verbal and written

Experience

• Prior experience as a cashier and server an asset

Working Conditions

• Rotating shifts scheduled around and during the restaurant’s hours of operation including evenings, weekends, and statutory holidays
• Fast-paced environment during peak hours

Efforts

Physical Efforts

• Must be able to stand, move, and reach for extended periods of time

Mental Efforts

• Accuracy while taking orders and processing transactions at the POS
• Handling customer complaints and ensuring their satisfaction