Front of House - Assistant Manager

Moxies; Kelowna; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

RRSP Employer Contribution

Gain Sharing Incentive

Management Bonus

Employee discounts

Job summary

Northland Restaurant Group is seeking an Assistant Manager for Moxies in Kelowna, BC. The role supports the General Manager in restaurant operations, staff management, and driving guest satisfaction and sales.

Requirements include at least 2 years in hospitality, strong communication, ability to interpret financial statements, and a valid driver's license with reliable transportation. The company offers benefits and opportunities to grow within a Canadian-owned hospitality group.

Qualifications

• 2 years' experience in restaurant or hospitality industry.
• Excellent oral and written communication skills.
• Ability to interpret financial statements.
• Licensed to operate an automobile with reliable transportation.

Responsibilities

• Oversee shifts and ensure brand standards are followed in a clean, welcoming environment.
• Coach hourly staff on brand standards, policies, and guest service programs.
• Assist with attracting, hiring, onboarding and retaining staff.
• Develop employees through training programs and system assignments.
• Ensure compliance with provincial, local and federal regulations.

Skills

Communication skills

Leadership experience

Driver's license

Financial literacy

Job description

Proud to be 100% Canadian-owned, Northland Properties are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Moxies has been proudly serving local customers for over 40 years, and we are continuing to grow with the right people! With over 50 restaurants across Canada, you need not look any further than your local Denny's to understand the secret of its success: employees who enjoy flexible hours, benefit programs, competitive wages, a fun-filled atmosphere, and opportunities to grow.

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• RRSP Employer Contribution
• Gain Sharing Incentive Program
• Management Bonus Program
• Employee discounts with Revelstoke Resort, YYOGA, TELUS, Rogers Mobile, Dell, Kal Tire, Soft Moc, Frazer Way RV, Park n Fly, Serta Mattresses, and more!

Primary Focus

The Assistant Manager is responsible for supporting/assisting the General Manager in overall restaurant operations execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities. Additional responsibilities include focus on employee selection, retention, continuous operational improvement, and a strong commitment to hospitality and guest satisfaction.

Scope

The Assistant Manager reports to the General Manager, assists with the supervision of approximately 15-20 crew members, and has a strong commitment to guest satisfaction and Moxies Core Values when interacting with others.

Duties And Accountabilities

• Assists the General Manager by overseeing assigned shifts; monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment
• Develops and coaches hourly employees on brand standards, internal policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards
• Works with the General Manager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards
• Works with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments
• Maintains compliance with all Moxies Brand Standards, to include all provincial, local and federal regulations
• All other tasks and duties as assigned

Qualifications

• Must have 2 years' experience in restaurant or hospitality industry; additional operations and/or leadership experience strongly preferred
• Must have excellent oral and written communication skills and the ability to communicate with all levels of the organization
• Must be able to interpret financial statements and understand contributing factors
• Must be licensed to operate an automobile without restrictions
• Must have reliable transportation in order to meet banking obligations

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

Northland Restaurant Group uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Northland Restaurant Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Northland Restaurant Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email [e-mail]. Northland Restaurant Group takes seriously its obligations under the Human Rights Code.