Front of House - Assistant Manager

Moxies-13dcc72e; Kelowna; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

RRSP Employer Contribution

Gain Sharing Incentive Program

Management Bonus Program

Employee discounts with Revelstoke Res

Employee discounts with YYOGA

Employee discounts with TELUS

Employee discounts with Rogers

Employee discounts with Dell

Employee discounts with Kal Tire

Employee discounts with Soft Moc

Employee discounts with Frazer Way RV

Employee discounts with Park n Fly

Employee discounts with Serta Mattres

Job summary

Moxies is seeking an Assistant Manager in Kelowna to support the General Manager in daily restaurant operations and staff management. You will help with guest satisfaction, sales-building activities and controllable profit plan achievement while coaching a team of 15–20 crew members.

This role emphasizes staff selection, retention, and continuous operational improvement with a strong commitment to hospitality and brand standards.

Qualifications

• Must have 2 years' experience in restaurant or hospitality.
• Excellent oral and written communication skills.
• Able to interpret financial statements and understand contributing factors.
• Licensed to operate an automobile without restrictions; reliable transportation.
• Strong commitment to hospitality and guest satisfaction.

Responsibilities

• Oversee assigned shifts and ensure brand standards are met by hourly staff.
• Develop and coach hourly employees on standards, policies and guest programs.
• Assist in attracting, hiring, onboarding and retaining hourly staff.
• Support development of employees through training programs and plans.
• Maintain compliance with brand standards and regulations.
• Perform other duties as assigned.

Skills

Communication skills

Leadership

Staff coaching

Guest service

Job description

Moxies has been proudly serving local customers for over 40 years, and we are continuing to grow with the right people! With over 50 restaurants across Canada, you need not look any further than your local Denny's to understand the secret of its success: employees who enjoy flexible hours, benefit programs, competitive wages, a fun-filled atmosphere, and opportunities to grow.

Benefits:

• Medical Insurance
• Dental Insurance
• Life Insurance
• RRSP Employer Contribution
• Gain Sharing Incentive Program
• Management Bonus Program
• Employee discounts with Revelstoke Resort, YYOGA, TELUS, Rogers Mobile, Dell, Kal Tire, Soft Moc, Frazer Way RV, Park n Fly, Serta Mattresses, and more!

Primary Focus:

The Assistant Manager is responsible for supporting/assisting the General Manager in overall restaurant operations execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities. Additional responsibilities include focus on employee selection, retention, continuous operational improvement, and a strong commitment to hospitality and guest satisfaction.

Scope:

The Assistant Manager reports to the General Manager, assists with the supervision of approximately 15-20 crew members, and has a strong commitment to guest satisfaction and Moxies Core Values when interacting with others.

Duties and Accountabilities:

• Assists the General Manager by overseeing assigned shifts; monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment
• Develops and coaches hourly employees on brand standards, internal policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards
• Works with the General Manager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards
• Works with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments
• Maintains compliance with all Moxies Brand Standards, to include all provincial, local and federal regulations
• All other tasks and duties as assigned

Qualifications:

• Must have 2 years' experience in restaurant or hospitality industry; additional operations and/or leadership experience strongly preferred
• Must have excellent oral and written communication skills and the ability to communicate with all levels of the organization
• Must be able to interpret financial statements and understand contributing factors
• Must be licensed to operate an automobile without restrictions
• Must have reliable transportation in order to meet banking obligations