Front of House - Assistant Manager

Kibbi Technologies Inc.; Kelowna; On-site; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

RRSP Employer Contribution

Gain Sharing Incentive Program

Management Bonus Program

Employee discounts with partners

Job summary

Northland Restaurant Group is seeking an Assistant Manager to support the General Manager in executing restaurant operations, managing staff, and driving guest satisfaction. You will oversee 15-20 crew, help recruit and train hourly team, ensure brand standards and regulatory compliance, and contribute to controllable profit and guest experience.

You will also play a key role in employee selection, retention, and continuous operational improvement, aligning with Northland's hospitality culture

Qualifications

• 2 years' experience in restaurant or hospitality industry.
• Excellent oral and written communication skills.
• Ability to interpret financial statements and contributing factors.
• Must have a driver's license and reliable transportation.

Responsibilities

• Oversee shifts and ensure brand standards in a clean, pleasant environment.
• Coach hourly staff on brand standards and policies to meet guest service.
• Assist with attracting, hiring, onboarding and retaining hourly talent.
• Develop employees through training programs and development plans.
• Ensure compliance with provincial, local and federal regulations.
• Other tasks and duties as assigned.

Skills

Restaurant experience

Communication skills

Financial statements understanding

Driver's license

Reliable transportation

Job description

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• RRSP Employer Contribution
• Gain Sharing Incentive Program
• Management Bonus Program
• Employee discounts with Revelstoke Resort, YYOGA, TELUS, Rogers Mobile, Dell, Kal Tire, Soft Moc, Frazer Way RV, Park n Fly, Serta Mattresses, and more!

Primary Focus

The Assistant Manager is responsible for supporting/assisting the General Manager in overall restaurant operations execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities. Additional responsibilities include focus on employee selection, retention, continuous operational improvement, and a strong commitment to hospitality and guest satisfaction.

Scope

The Assistant Manager reports to the General Manager, assists with the supervision of approximately 15-20 crew members, and has a strong commitment to guest satisfaction and Moxies Core Values when interacting with others.

Duties And Accountabilities

• Assists the General Manager by overseeing assigned shifts; monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment
• Develops and coaches hourly employees on brand standards, internal policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards
• Works with the General Manager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards
• Works with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments
• Maintains compliance with all Moxies Brand Standards, to include all provincial, local and federal regulations
• All other tasks and duties as assigned

Qualifications

• Must have 2 years' experience in restaurant or hospitality industry; additional operations and/or leadership experience strongly preferred
• Must have excellent oral and written communication skills and the ability to communicate with all levels of the organization
• Must be able to interpret financial statements and understand contributing factors
• Must be licensed to operate an automobile without restrictions
• Must have reliable transportation in order to meet banking obligations

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

Northland Restaurant Group uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting.

Northland Restaurant Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Northland Restaurant Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email [e-mail]. Northland Restaurant Group takes seriously its obligations under the Human Rights Code.