Front Line Client Experience Representative | February 2027 Start Date (CANADA)

Skillhub Solutions Inc.; Canada; Remote; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Employee Discounts

Job summary

Skillhub Solutions Inc. in Canada is seeking a Front Line Client Experience Representative to support travelers, travel advisors, and clients with bookings and travel requests in a fully remote role.

This full-time position offers a salary of CA$45,000 to CA$50,000 per year, plus an annual bonus of up to CA$4,000, a CA$700 annual work-from-home budget, and a CA$350 annual training budget. 40-hour weeks with flexible schedules, based in Canada.

Qualifications

• Strong written and spoken English communication skills.
• Customer-focused, resourceful, and able to manage competing requests.
• Previous customer service, hospitality, travel, or similar experience is an asset.

Responsibilities

• Provide customer service through live chat, phone, and email.
• Investigate inquiries, resolve booking and travel issues, and follow through to resolution.
• Handle time-sensitive or challenging situations with empathy and sound judgment.
• Manage multiple conversations while maintaining accuracy and responsiveness.
• Use AI tools and internal resources to support efficient, personalized service.
• Collaborate with teammates and other departments to resolve issues and improve service.

Skills

English communication

Customer-focused

Customer service experience

Tools

AI tools

Job description

Front Line Client Experience Representative | February 2027 Start Date (CANADA)

Project Expedition

Remote - Canada Full-time CA$45,000 - CA$50,000 / year

Employee Discounts

Nigh Shift

Project Expedition is hiring a full-time, fully remote Customer Service Representative. The role is open to candidates based in Canada and supports clients, travel advisors, and travelers with tours, bookings, and travel-related requests.

Responsibilities

• Provide customer service through live chat, phone, and email.
• Investigate inquiries, resolve booking and travel issues, and follow through to resolution.
• Handle time-sensitive or challenging situations with empathy and sound judgment.
• Manage multiple conversations while maintaining accuracy and responsiveness.
• Use AI tools and internal resources to support efficient, personalized service.
• Collaborate with teammates and other departments to resolve issues and improve service.

Qualifications

• Strong written and spoken English communication skills.
• Customer-focused, resourceful, and able to manage competing requests.
• Previous customer service, hospitality, travel, or similar experience is an asset.

Schedule

40 hours per week, with a one-hour meal break each day. Available schedules are Sunday–Thursday or Tuesday–Saturday, with shifts of 8:00 a.m.–5:00 p.m., 11:00 a.m.–8:00 p.m., or 5:00 p.m.–2:00 a.m. Eastern Time. Candidates must be available for at least one listed schedule.

Compensation and benefits

• annual company bonus of up to CA$4,000
• 15 days of leave (increasing to 20 after two years)
• a CA$700 annual work-from-home budget
• a CA$350 annual training budget
• CA$1,000 in annual tour credits
• employee discounts

Employees must remain based in a Canadian province or territory. The position is not suitable for digital nomads.