Customer Happiness Advocate (Remote - Canada)

pofft Technology Inc.; Canada; À distance; CAD 39 000 - 47 000; Plein temps

Avantages offerts par ce poste

Private health insurance

4 weeks vacation per year

Remote training

Résumé du poste

pofft Technology Inc. is seeking a Customer Happiness Advocate to join our remote Canada team. You will handle inquiries via email, chat, and phone, delivering high‑quality support and a personal customer experience.

We offer a two-week remote training period, opportunities to continue remote work, a starting salary of 3875 CAD per month plus Sunday shift pay, 4 weeks of paid vacation yearly, and private health insurance. The role requires English fluency and strong multitasking skills.

Qualifications

• Fluent English and excellent written/spoken communication.
• Typing speed of at least 50 words per minute.
• Strong multitasking and fast-paced environment adaptability.
• Experience with CRM tools like Intercom or Zendesk is a plus.

Responsabilités

• Answer customer inquiries via email, chat, and phone daily.
• Engage in human conversations to identify and resolve issues and guide customers.
• Provide real-time, high-quality responses to ensure best-in-class service.
• Complete follow-up documentation after each ticket.
• Work 24/7 shifts including nights and weekends.
• Own personal development within a growing team.

Connaissances

Fluent English

Typing 50 wpm

Multitasking

CRM experience

Outils

G-Suite

Slack

Zoom

Intercom/Zendesk

Description du poste

Customer Happiness Advocate (Remote - Canada)

Customer Happiness Advocate (Remote - Canada)

Are you looking to join a high growth tech company? Are you passionate about people? Then we are looking for you!

We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!

As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone.

Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work.

We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

Responsibilities

• Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails.
• Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun while shopping.
• Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible. We live to go above and beyond for our customers.
• Completing follow-up documentation after each customer ticket.
• Offer needs-based solutions, not pushy sales.
• This is not a regular 9-5 job - We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!
• Owning your own development through reflection, reviewing past interactions and preparing to take initiative on opportunities.

Requirements

• In possession of a work permit from Canada, Finland, Spain, or the UK. Your application will not be considered if you do not meet this requirement.
• Modern computer skills:Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom). Ability to learn new software is an asset.
• Nice to have: experience with a CRM like Intercom/Zendesk, using text expander software, MMO gaming mouse (for productivity)
• Fluent professional English proficiency
• Type a minimum of 50 words per minute (Test yourself online if unsure!)
• Excellent written and spoken communication skills
• Ability to multi-task in a fast-paced environment
• Willingness to help our customers and provide them with a personal experience
• Ability to continuously develop and adapt to a growing team
• You hold yourself to high ethical standards
• Proofread your application!
• The starting salary for this role is 3875 CAD per month, plus extra pay for Sunday shifts.
• 4 weeks of paid vacation per year.
• Private health insurance.
• ...

• The starting salary for this role is 3875 CAD per month, plus extra pay for Sunday shifts.
• 4 weeks of paid vacation per year.
• Private health insurance.
• ...

Skills

Customer Support Multitasking Client Relationship Management and Customer Service

Payment Type

-

Price Range

-

Work Type

Full-Time

Location

Anywhere in the World

Source

We Work Remotely