(CAN) Front End Team Lead

Walmart Canada; Saint John; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Saint John NB is seeking a frontline leader to assist in front-end and department processes, respond to problems, and develop associates through teaching and training. You’ll ensure a high level of customer service while completing tasks and supporting salesfloor operations.

This role involves coordinating schedules, leading daily huddles, guiding performance conversations, and partnering with the People Lead to support recruiting.

Responsibilities

• Providing excellent Customer Service by greeting customers, assisting with product selection, locating merchandise and resolving issues.
• Ensuring safe work processes and following emergency procedures, including safety and security measures.
• Handling customer and associate concerns and providing guidance as required.
• Delegating and following up on front-end operations, ensuring coverage and coordinating breaks.
• Reviewing schedules with the People Lead and communicating updates to the team.
• Leading training opportunities through coaching and feedback to develop associates.
• Maintaining strong communication, leading daily team huddles and tracking productivity metrics.

Job description

Position Summary...

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion. Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you'll do...

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $19.15.

Le taux horaire minimum pour ce poste débute à 19.15.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

450 WESTMORLAND RD, SAINT JOHN, NB E2J 4Z2, Canada

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