Front End Salon Instructional Assistant, Esthetics

Vancouver Island University; Nanaimo; On-site; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits

Pension plan

Professional development opportunities

Well-being initiatives

Flexible work opportunities

Job summary

Vancouver Island University in Nanaimo is seeking a front-end coordinator for the esthetics salon. The role supports daily operations, assists in supervising students, and provides phone and in-person reception to the public.

You will work with instructors to align bookings with service needs and assist in promoting retail sales. Ideal candidates will manage inventory with distributors, accurately record client data in salon software, and handle client payments and remittances.

Qualifications

• Esthetician certification required.
• Office Administration certificate or equivalent, plus three years related experience.
• Strong organizational, interpersonal, and communications skills.

Responsibilities

• Coordinate the daily front-end workflow in the esthetics salon.
• Assist in supervising students in the learning environment.
• Provide phone and in-person reception to the public.
• Demonstrate a professional demeanor to students at desks.
• Support faculty with classroom materials.
• Communicate with instructors to ensure bookings meet service needs.
• Promote and demonstrate retail sales.
• Collaborate with distributors to manage high-volume inventory.
• Record client information accurately in the salon software.
• Order time-sensitive salon supplies.
• Manage all client payments and salon revenue remittances.

Skills

Organizational skills

Interpersonal skills

Written & verbal communication

Teamwork

Time management

Prioritization

Education

Esthetician certification

Office Administration certificate

Tools

Point of Sale system

Salon software

Bookkeeping software

Job description

Duties:

• Coordinate the daily work flow of the front-end operational activities in the esthetics salon.
• Assist in the supervision of students in the learning environment.
• Provide phone and in-person reception to the public.
• Demonstrate a professional demeanor to students assigned to desk.
• Support faculty with regards to classroom materials.
• Implement department guidelines by communicating with instructors to ensure client bookings meet the needs of the services required by each student.
• Implement promotional and marketing strategies / professionally demonstrate and encourage retail sales.
• Work with distributors to accurately manage a high-volume inventory.
• Provide accurate recording of client information / records on the salon software.
• Order time sensitive supplies for the salon retail and salon dispensary.
• Manage all client payments, record keeping, and remittances of all salon revenue.

Required Qualifications:

Esthetician certification. One-year Office Administration certificate, or equivalent, from an appropriately accredited post-secondary institution, and minimum three years recent, related industry experience. A combination of education and experience may be considered. Proven superior organizational, interpersonal, and communications skills (written and verbal), ability to work as part of a team, ability to manage multiple and complex tasks, ability to determine and manage priorities and to use discretion and to work under pressure in a high demands setting.

• Understanding and sensitivity to a variety of learning styles.
• Ability to demonstrate processes and supervise students.
• Excellent time management skills with proven prioritization skills.
• Experience with Point of Sales system.
• Some bookkeeping experience.

Preferred Qualifications:

• Related VIU experience.
• Experience with Insight Salon and Spa Software.

VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.

Note:

• Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
• All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
• Vancouver Island University (VIU) is collectively committed to building and sustaining a diverse and inclusive working and learning environment for faculty, staff, and students. In our journey towards greater diversity, we invite applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, persons of all gender identities and sexual orientations who bring value to the VIU community through their lived experiences. We encourage members of all equity-seeking groups to self-identify within their application cover letter. When a candidate voluntarily discloses this information in their cover letter, the information will be used only for the fulfillment of the career opportunity. Disclosure and/or self-identification with an equity-seeking group will not lead to advantageous treatment of a candidate who is not qualified.