Front End Lead

Bass Pro Shops; Nanaimo; On-site; CAD 28,000 - 31,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Fun work environment

Competitive wages

Excellent benefits

Unlimited career advancement

Bass Pro Cares Fund

Bass Pro Shops

Job summary

Bass Pro Shops in Nanaimo is seeking a Retail Lead to oversee the day-to-day operation of a department. Reporting to the Group Sales Manager, you will supervise the team, delegate tasks, and ensure excellent customer service.

You will train staff on SOPs, maintain visual standards, handle customer issues, and assist across the store as needed. The role requires open availability, a high school diploma, and prior supervisory experience in sales or service.

Qualifications

• Two or more years of supervisory experience in a sales or service environment.
• Open availability including store opening/closing shifts and weekends.
• High school diploma or equivalent preferred.
• Ability to evaluate customers’ needs and make recommendations.

Responsibilities

• Provide supervision and leadership to the department team.
• Delegate tasks with clear directions and follow up to ensure execution.
• Foster growth through training on SOPs and processes.
• Maintain visual presentation, signage, restocking and merchandizing.
• Respond to customer issues with good judgment and resolve problems.
• Assist other areas of the store as needed.

Skills

Supervisory experience

Customer service

Leadership

Problem solving

Education

High school diploma

Job description

Summary

Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

Responsibilities

Provide supervision and leadership to the team members of the department, in partnership with the manager Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution Foster the growth and development of team members by training various standard operating procedures and processes Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager Perform administrative tasks related to their assigned department Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis Promote company programs to team members and customers Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope Assist in other areas of the store when business needs dictate.

Qualifications

Two or more years of supervisory experience in a sales or service environment is preferred Open availability - this position will be required to work store opening and closing shifts, as well as on weekends High school diploma or equivalent is preferred Ability to evaluate customers’ needs and make recommendations based on needs Ability to provide superior customer service and exceed customers expectations Ability to use good judgment and logic Experience in a related field or outdoor lifestyle Knowledge of Bass Pro Shops & Cabela's specific products is an asset.

Starting Pay Rate: $20.00 - $22.75

Bass Pro Shops & Cabela's welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!


• Fun work environment


• Competitive wages


• Excellent benefits


• Unlimited career advancement opportunities


• Bass Pro Cares Fund


• Bass Pro Shops

About Bass Pro Shops

Bass Pro Shops is North America's premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father's liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela's to create a \"best-of-the-best\" experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America's Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as \"one of America's Best Employers.\"