Camping Supervisor

Bass Pro Shops; Vaughan; On-site; CAD 28,000 - 31,000; Full time

Benefits offered by this job

Merchandise discounts

Restaurant discounts

Excellent benefits

Career advancement

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Vaughan, Canada, is seeking a Retail Lead to oversee day-to-day operation of a department and lead the store team. Reporting to the Group Sales Manager, you will supervise staff, delegate tasks, train procedures, and ensure flawless execution while delivering legendary customer service.

Starting pay ranges from $20.00 to $22.75 per hour, with a strong focus on customer satisfaction, product recommendations, and maintaining store standards.

Qualifications

• Two or more years of supervisory experience in a sales or service environment.

Responsibilities

• Provide supervision and leadership to the department team in partnership with the manager.
• Delegate tasks and follow up to ensure execution.
• Train staff on standard operating procedures and processes.
• Ensure adherence to procedures and report violations.
• Perform administrative tasks related to the department.
• Provide legendary customer service by assessing needs and making product recommendations.
• Promote company programs to team members and customers.
• Maintain in-store visual presentation and restocking activities.
• Respond to and resolve customer issues using good judgment.
• Assist in other areas of the store when needed.

Skills

Supervisory experience

Customer service

Team leadership

Decision making

Education

HS diploma

Job description

Summary

Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

Responsibilities

• Provide supervision and leadership to the team members of the department, in partnership with the manager
• Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
• Foster the growth and development of team members by training various standard operating procedures and processes
• Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
• Perform administrative tasks related to their assigned department
• Provide legendary customer service by identifying and evaluating customers' needs, and making product recommendations based off this analysis
• Promote company programs to team members and customers
• Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
• Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist in other areas of the store when business needs dictate

Qualifications

• Two or more years of supervisory experience in a sales or service environment is preferred
• Open availability - this position will be required to work store opening and closing shifts, as well as on weekends
• High school diploma or equivalent is preferred
• Ability to evaluate customers' needs and make recommendations based on needs
• Ability to provide superior customer service and exceed customer's expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabela's specific products is an asset

Starting Pay Rate: $20.00 - $22.75

Bass Pro Shops & Cabela's welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Fun work environment
• Competitive wages
• Excellent benefits
• Unlimited career advancement opportunities
• Bass Pro Cares Fund

Bass Pro Shops